Job Description

Company Description

McDonald\'s is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald\'s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over \xc2\xa340 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald\'s buys ingredients from over 17,500 British and Irish farmers and spends over \xc2\xa31.1billion annually on its food and packaging requirements. McDonald\'s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald\'s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald\'s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We\'re a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald\'s means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture\xe2\x80\xa6

Our Global vision is to build a better McDonald\'s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald\'s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together



Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity
The Hardware Deployment Officer is responsible for all IT elements of the new restaurant opening Programme across UK & ROI. Restaurant conversions, mass deployments and special projects will also form part of the responsibilities as required., The role will oversee the technical planning and organisation required to support these programmes, they will also be responsible for ensuring that all hardware technology assets are recorded and tracked in a Restaurant Asset Management database to support other technology teams and Franchisee investment plans going forward. In addition, the role holder is responsible for maintaining configuration standards for new restaurant openings and for regular auditing and controls to ensure that restaurants are deployed and maintained in a simplistic, controlled and consistent manner.

What will my key accountabilities be?

• Responsible for the technical planning and execution associated with all new restaurant openings across the UK & Ireland market.
• Plans, monitors, and records hardware maintenance lifecycles to ensure compliance with vendor contracts and the viability and performance of hardware assets.
• Support for any hardware auditing, annual Franchisee planning cycles and global VMO.
• Provide Operational expertise into the delivery of the New Restaurant IT platform and enhance the reputation of the team and department by ensuring quality is maintained with excellent handover of IT systems to the operations teams.
• Oversees the development and maintenance of tracking system for all hardware assets in order to maintain an accurate inventory and accounting of all assets and their components.
• Provide an ongoing restaurant view of hardware and contributes to an annual Franchisee Investment plan.
• Temporary Fixed Asset (TFA) Stock Account Management of \xc2\xa310m+ worth of assets.
• Supporting the Service Delivery function to identify and improve IT Support to the restaurants.
• Cross functional working with multiple Departments and IT Partners to facilitate New Openings.
• Manages change control of new systems and initiatives when being introduced to New Openings.
• Responsible for ongoing communication with the Franchisees and their teams.
• Measure and monitor progress to ensure projects are delivered on time and within budget, and that they meet or exceed expectations.
• *Responsible for overseeing installation and configuration of network infrastructure such as Ethernet, FTTP and Voice lines.

What team will I be part of?

Running Great Restaurant Technology

• The Hardware Deployment Officer will operate as part of the Asset and Configuration Management team within the Running Great Restaurant Technology function and will support the wider Technology and Change function.
• The role will also work closely with counterparts in other LIOM markets as well as the market Deployment team to ensure the timely deployment and testing of required patches

Who will my customers be?

• Restaurant Teams and Franchisees
• Development - Construction, Design and Acquisition Teams
• McDonalds IT Partners & Suppliers
• Global Technology
• Service Operations
• Supplier Management
• Restaurant Solutions Group (RSG)

Qualifications

Essential requirements

• Strong planning and organisational skills.
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Strong EoTF Operational Knowledge & Experience - Previous experience of working in an IT function not essential - knowledge of operations and management skills are far more important and desirable.
• Excellent communication skills, both written and verbal. Ability to present complex or highly technical issues in simple and easy-to-understand formats.

Additional Information

At McDonald\'s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald\'s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald\'s or elsewhere.\xe2\x80\x9d

#LI-Hybrid

McDonald\'s