Job Description

Job Title: Travel Consultant
Department: Retail
Hours:  37.5 hours per week on a rota basis (part time roles available)
Role Summary
We are looking for experienced travel consultants (minimum of 1 years in a travel agency) to join our successful team.  You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.
Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.
Key Responsibilities
Build and maintain relationships with customers
Identifying and meet customers’ needs
Use social media to promote offers, generating customer engagement and sales leads
Participating in promotional events and activities to increase exposure of the branch
Achieving individual and team sales targets
Assisting with the day-to-day operation of the branch
Willingness to participate and deliver training appropriate to own development
Effectively performing administrative duties and follow processes accurately
Competencies Required
Ability to work towards individual travel consultant targets and team sales targets
Excellent communication skills and customer service experience
Good accuracy and numerical skills
Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
Competent IT Skills
Qualifications / Experience Required
2 years’ experience as a Travel Consultant
A proven sales record
Passionate about travel and tourism
Excellent travel product knowledge with a good working knowledge of tour operator systems
Good sales and presentation skills
Customer focussed
Problem solving
Team player
Good organisational and time-management skills
Excellent communication skills
A recognised travel qualification
Values
Our SMILE values are embedded in to our company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard. You will show your ability to demonstrate, understand and apply our values in the workplace.
Supportive
Motivational
Innovative
Loyal
Excellence
 
 
General
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect 
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
 

Skills Required