Job Description

Location:

Raj Medical Centre Hours: To be agreed Salary: To be agreed depedning upon experience Reports to: Practice Manager Job Summary: We are looking for a versatile and compassionate individual to join our General Practice team as a Health Care Assistant & Care Navigator/Admin. This hybrid role combines clinical support duties with care navigation and administrative responsibilities, ensuring patients receive seamless, high-quality care throughout their journey with the practice. The ideal candidate will be a team player with strong interpersonal and organisational skills, capable of working in both patient-facing and back-office environments. Key Responsibilities: Clinical (HCA) Duties: Undertake clinical tasks as directed by the nursing and GP team, including but not limited to: Phlebotomy (blood taking) Blood pressure monitoring ECGs Urinalysis NHS Health Checks Wound care/dressing changes Spirometry (if trained) Supporting chronic disease reviews (e.g., diabetes, asthma) under supervision Ensure accurate documentation of care provided in patient records Assist with vaccination clinics (e.g., flu) as required and if trained Prepare and maintain clinical areas, ensuring infection control standards are met Support clinicians during minor procedures Care Navigation & Administration: Act as a first point of contact for patients, signposting them to the most appropriate service or clinician using care navigation protocols Manage patient queries both face-to-face and via telephone or online systems Book appointments, manage recalls, and assist with chronic disease monitoring processes Liaise with external agencies and secondary care providers on behalf of patients Support the repeat prescription process and medication queries, where appropriate Ensure accurate and timely data entry and coding onto clinical systems (e.g., EMIS/SystmOne) Contribute to maintaining patient registers and call/recall systems (e.g., QOF, NHS Health Checks) Assist with document management (e.g., scanning, workflow, and filing correspondence) Participate in audits, data quality improvement projects, and service evaluations