Job Description

Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.



On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.



The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



Principal Responsibilities

Service Delivery:

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Service delivery within the local area.



Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.



Ensure contract agreements are complied with and fully understood by staff.



Assist in achieving the optimum use of Health Courier Services resources within the Region.

Resource Management:

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Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.



Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.



Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.



Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.



Undertake Risk Assessments where necessary.

Reports and Statistics analysis:

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Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.



Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.



At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.