Job Description

"The world is yours with Melia"


Discover a boundless path at Melia, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

We're Hiring: Head Concierge | ME London

Location

: ME London Hotel, The Strand, London

Department

: Guest Experience

Reports To

: Aura Manager


Membership Required:

Les Clefs d'Or

At ME London, we don't just deliver service, we deliver art, energy, and unforgettable moments. Bold, design-led, and unapologetically luxurious, ME London is looking for an Head Concierge who embodies elegance, innovation, and excellence.


If you're a proud member of

Les Clefs d'O

r, passionate about curating bespoke experiences, and ready to lead in one of London's most iconic lifestyle hotels, this is your moment.

Head Concierge:

As Concierge, you'll be the face of the guest experience, especially for VIP guests and those staying in our premium rooms. You'll create unforgettable moments, anticipate guest needs, and go above and beyond to deliver truly tailored service from arrival to departure.



Manage and elevate the experience of VIP guests and guests Personally welcome VIPs, ensuring they receive all relevant information about hotel services Anticipate guest needs and provide personalised recommendations with a high level of discretion Respond promptly and efficiently to guest enquiries and special requests Apply upselling and cross-selling techniques to enhance guest experience and hotel revenue Handle guest feedback and incidents according to brand standards and service recovery protocols Maintain a deep knowledge of London's best restaurants, cultural spots, and experiences to enhance guest stays Collaborate with other departments to ensure seamless service across the hotel

What We're Looking For:

Must be a member of the

Les Clefs d'Or

Previous experience in a luxury hotel environment Strong knowledge of London and a passion for delivering personalised service Exceptional communication and interpersonal skills Well-presented, professional, and confident under pressure Natural problem solver with a proactive mindset Experience with Health & Safety and Fire Training protocols is a plus Passion for guest satisfaction and creating one-of-a-kind experiences

Because belonging to the great Melia family is being VIP

You will enjoy

My MeliaRewards

which is the exclusive loyalty program for our employees with exclusive benefits and advantages.



In addition, enjoy the

My MeliaBenefits

program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Melia as we are of you ?



Our Benefits Package Includes:

Competitive Salary

Holidays:

28 days' holiday including 8 public holidays

Contributory pension scheme

Discounted dental and health cover with HSF

Travel & Food discounts:

excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:

programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

The successful candidate must already have eligibility to work in the UK

At Melia we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.



Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People.



We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.



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Very Inspiring People

", follow us on:

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INDEED

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GLASSDOOR

INDFOH