Job Description

At Eccleshill Dental we are looking for a Head Dental Receptionist. We are currently hiring a full time Front of House team member for our refurbished state of the art practice located on the Leeds & Bradford border. We are a successful independently owned dental practice, that could just be the place you have been looking for!

Since opening our new premises we are now a fully operational Seven-surgery practice which has an excellent local reputation, with 5 star Google reviews and a fantastic team. Our practice continues to thrive and grow, and we now need to add to our team.

We are looking for someone who is:

Highly organised and likes to follow systems and processes

A positive outgoing and engaging personality who wants to create the best patient experience

Someone who can both work on our reception and lead the front of house team

Enjoys the responsibility for ensuring the smooth running of our front of house.

The job role includes:

Day-to-day reception duties including: patient enquiries (in person, email, telephone), Booking appointments, Collecting payments etc

Organising and leading the reception team to complete these tasks

Undertaking daily and weekly checks to ensure standards are maintained and practice needs are met.

Working with Practice Manager to ensure reception is operating effectively/efficiently

Responsibility for front of house KPIs and training/leading reception team to achieve these

Desired skills

Good customer service and communication skills

Excellent organisational skills

Ability to multitask within a busy environment

Takes accountability and expects same in others

Ability to lead and manage a small reception team

Good IT skills including Excel/Microsoft

Personal qualities -

Professional, polite and friendly

Enthusiastic with a great work ethic

Well presented

A great team player

Ability to offer a warm/approachable manner

Dental reception experience is desirable but not essential due to the demands of the role.

We will offer the successful candidate;

Competitive hourly rate of pay

Monday to Friday (No weekend work)

1 hour lunch break

Ability to put your own ideas into place to best meet the practice needs

Career development opportunities with regular appraisals

Close working with practice manager and business manager

Regular social/team events

Supportive team structure with training provided

DBS/medical emergency training paid for by the practice.

Employer Contributory Pension

Uniform is provided

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Work Location: In person