Job Description

Dental Receptionist / Front of House - TCO-Style Role Focused on Patient Conversions

Location:

Hampstead, London

Practice:

Glow Dentistry - Private Boutique Dental Practice

About Us:

Glow Dentistry is a modern, high quality dental practice based in the heart of Hampstead. We combine cutting-edge digital dentistry with a warm, patient-first approach, offering a luxury experience at every step. We're now looking for an outstanding

Dental Receptionist

- someone who can lead from the front, think like a Treatment Coordinator (TCO), social media and help convert enquiries into committed patients.

About the Role:

This role is much more than traditional reception. You'll be based at the front desk alongside a full-time receptionist, but your focus will be on

owning the patient journey

,

following up with leads

, and

driving treatment bookings

through excellent communication, ethical persuasion, and strategic follow-through.

If you love helping patients say "yes" to treatment - not through pressure, but by building trust, educating clearly, and showing genuine care - this is the role for you.

Key Responsibilities:

Greet patients warmly and ensure a premium front-of-house experience Follow up with outstanding consultations and incomplete treatment plans Guide patients from enquiry to booking with confidence and professionalism Use TCO-style communication to support treatment acceptance ethically Track and manage leads, follow-ups, and case progress Support digital marketing efforts (Instagram, Google, email) to attract and engage new patients creating ideas and content Help organise open days, email campaigns, and referral incentives Work closely with clinicians to stay informed on treatment plans and patient needs Support and mentor the reception team to deliver an excellent and consistent service

Who This Role is Ideal For:

A highly experienced dental receptionist or treatment coordinator (TCO) Someone who is confident in speaking to patients about treatment and cost Excellent at following up - persuasive but warm, not pushy Results-driven and motivated by helping patients take action on their oral health Organised, proactive, and comfortable managing systems and leads Someone with an eye for marketing and content, or happy to learn and get involved Familiar with SOE/Exact, CRM systems, or tracking tools is a plus

Bonus (but not essential):

Experience in private dentistry Confident using platforms like Instagram, Canva, Meta Business Suite, or Mailchimp Interest in digital marketing and patient engagement strategies

Why Join Us:

Competitive salary based on experience Beautiful, modern practice in a prestigious Hampstead location Supportive, close-knit team who care about patient experience Opportunities to grow in patient coordination, marketing, and operations Ongoing training in dental systems, communication, and content creation

Hours:

Full-time preferred (approx. 38-42 hours/week) Flexibility for the right part-time candidate

How to Apply:

Send us your CV and a short intro telling us what makes you the right fit. A voice or video note is optional, but we'd love to hear how you connect with patients.

Job Types: Full-time, Part-time, Permanent

Pay: 33,280.00-43,680.00 per year

Work Location: In person

Reference ID: FOH91T