Job Description

An exciting opportunity has arisen for a Head, Neck and Thyroid Cancer Oncology Support Worker for ESNEFT working at Colchester

hospital with scope to work on occasions from home.



This role involves working within a supportive team environment with the ability to make a real difference to patients with cancer and their families.



You should be confident with effective communication skills as you will be supporting patients emotionally and practically, ensuring that they have access to information and support designed to enhance a personalised care experience.



Duties will involve supporting the initiation and running of the Thyroid PCFU programme and general administration duties with oversight of the Head and Neck Clinical Nurse Specialists.



IT and literacy skills are essential as you will be recording confidential information on a range of computer databases.

Purpose of Role:

To work as an integral part of the Head and Neck/Thyroid team and as coordinator for the Patient Centred Follow Up (PCFU) service.



To provide an administrative service to the Head and Neck CNS team & wider MDT



To provide a communication link between hospital, patients and GPs

Key Responsibilities:

Patient Centred Follow Up Service



Book/amend/reconcile appointments using Microsoft Outlook calendar and trust systems, liaising with patients as required.



Maintain the Somerset Remote Monitoring System to include attendance and outcomes of PCFU appointments, ensuring that any patient who does not attend the appointment is followed up.



Monitor investigations via hospital systems to ensure that results when appropriate are communicated to the patient in a timely manner.



Identify any patient who requires follow up investigations to ensure they are managed according to Thyroid PCFU protocols.



We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.



We are one of the largest NHS organisations in England, employing more than 12,000 staff.



We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.



Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.



Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.



We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.



If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.



Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A



For full details of the responsibilities and duties of this role please see the attached job description.