Job Description

About Us

At 3PLUK, we're redefining third-party logistics through smart technology and exceptional service. We support growing brands with scalable warehousing, fulfilment, and customer experience solutions. Our

powered by tech, driven by people

approachis at the heart of everything we do.

The Role - Salary negotiable on experience

We're looking for an experienced and dynamic B2B

Account Manager

to lead our

Account Management and Customer Support team

. This is a strategic leadership role focused on building strong client relationships, driving service excellence, and developing a high-performing team.

Key Responsibilities

Lead and mentor a team of Account Managers and Customer Support Executives. Act as the senior point of contact for key clients, ensuring satisfaction and retention. Develop and implement account management strategies to support growth and scalability. Collaborate with operations, tech, and commercial teams to deliver seamless client experiences. Monitor KPIs and service levels, identifying areas for improvement. Handle escalations and complex client issues with professionalism and urgency. Support onboarding of new clients and ensure smooth transitions. Contribute to strategic planning and continuous improvement initiatives.

What We're Looking For

Proven experience in business-to-business account management, client services, or customer success--ideally in logistics, e-commerce, or tech-enabled services. Strong leadership and team development skills. Excellent communication, problem-solving, and relationship-building abilities. Commercial awareness and a customer-first mindset. Comfortable working in a fast-paced, tech-driven environment. Experience with CRM systems and performance reporting tools.

What We Offer

A chance to shape the future of client experience at a fast-growing logistics tech enabled company. Supportive, collaborative culture with a focus on innovation and people. Competitive salary and bonus scheme. Opportunities for career progression and professional development. Hybrid working options and flexible hours.
Job Type: Full-time

Pay: 40,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Ability to commute/relocate:

Oswestry SY10: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person