Job Description

Are you a strong leader with a passion for exceptional customer service? We're looking for someone with outstanding leadership skills to join our busy Aftersales Department at Gloucester Volkswagen.

At Gloucester Volkswagen, we believe in doing the ordinary things extraordinarily well. With Volkswagen placing customers at the heart of everything they do, we're looking for a candidate who shares this commitment. If you're driven to deliver outstanding service and lead large high-performing teams -- we want to hear from you.

In this role, you will:

Be accountable for all workshop, front-of-house service, and parts department staff by managing performance through effective coaching and leadership. Plan, forecast, and budget to consistently achieve departmental targets. Recruit and onboard Service team members efficiently and effectively. Ensure high levels of customer satisfaction and maintain compliance with Volkswagen brand standards. Identify and maximise commercial opportunities through targeted campaigns. Maintain a safe, healthy, and compliant working environment for all staff.
To be successful in this role, you will:

Have a proven track record in a main dealer environment, with a minimum of 3 years' experience as a Service Manager or Aftersales Manager. Be confident managing large teams in a high-volume environment. Be experienced in building strong teams and driving high levels of customer satisfaction. Have a proactive approach to addressing performance issues and developing staff. Demonstrate a history of exceeding performance targets through team motivation and leadership. Be an energetic and inspirational leader with strong coaching skills. Have financial awareness and competence in interpreting management accounts. Be proficient in Microsoft Office packages. Be driven to engage your team and lead by example. Live and demonstrate our core values of Trust, Relationships, and Experience.
What We Offer:

A family-run business Company car 30 days annual leave (22 days + 8 bank holidays) Additional leave entitlement with length of service An extra holiday day to celebrate your birthday 24/7 access to our Employee Assistance Programme Contributory pension scheme Life assurance scheme Car benefit scheme (also available to immediate family) Staff discounts on vehicles, servicing, parts, and MOTs Brand accredited training Career progression: Ongoing support, coaching, and training
Job Types: Full-time, Permanent

Pay: 40,000.00-55,000.00 per year

Benefits:

Company car Company pension
Experience:

Service Manager / Aftersales Manager: 3 years (required) Main dealer: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person