Job Description

At Ruby Energy, we're passionate about delivering fair, transparent, and customer-focused energy solutions. As a well established fast-growing business, we know that strong leadership and operational excellence are essential to ensuring our customers always receive the best experience.


We're now looking for a Head of Billing Operations to take ownership of our billing function and lead it into the next stage of growth.

The Role

This is a pivotal leadership role where you'll set the strategic direction for all billing operations. You'll ensure that our processes are accurate, compliant, and customer-focused, while developing high-performing teams and driving continuous improvement.

Benefits:

Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits

You'll be responsible for:

Leading the billing function with vision, setting strategic goals and operational priorities. Ensuring efficient, accurate, and compliant billing processes. Coaching and developing managers, team leaders, and senior advisors to create a motivated, value-led culture. Monitoring performance metrics, driving improvements, and delivering on KPIs. Identifying and mitigating operational and regulatory risks. Leading change initiatives and embedding best practice in billing operations. Acting as a strong advocate for customers, ensuring their needs shape our processes. Collaborating with internal teams, industry partners, and regulators.

About You

We're looking for a proven leader who thrives on accountability and has a track record of delivering results in a complex operational environment. You'll bring:

Experience leading billing or large-scale operational functions. Strong strategic and operational leadership skills. The ability to coach, develop, and inspire high-performing teams. A customer-first mindset with excellent stakeholder engagement skills. Knowledge of regulatory compliance and risk management within the energy or utilities sector (desirable). A passion for continuous learning, improvement, and delivering value.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business's unique energy needs are met with precision.

Our Journey

Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

The Ruby Way

Ruby's values are at the heart of everything we do:

Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.

Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding

Committed: We use innovative solutions to improve our services and always stick to our word.


We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

Investing in the Ruby Community

We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.