Job Description

As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 1200 colleagues.

We always act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud that by acting with integrity and making principled decisions, we have earned a reputation for keeping our promises to clients, markets and each other.

The Opportunity

Are you a driven and detail-oriented professional with a passion for operational excellence? Miller is seeking a Head of Business Management to support the Head of the Professional & Financial Risks Business Unit in overseeing administrative, operational, and financial functions. This is an exciting opportunity to play a key role in implementing strategies, systems, and processes that align with Miller's goals and objectives.

About the Role

In this role, you will:


Collaborate with the Head of Business Unit to develop and implement operational strategies aligned with Miller's overall goals and objectives. Monitor and measure progress against business plans, providing financial reporting and working alongside the financial business partner to manage budgets and financial forecasting. Lead and assist in change management initiatives to foster collaboration, scalability, and innovation within the business unit. Ensure the effectiveness and administration of senior management team meetings. Implement management systems to monitor operational performance against key performance indicators and targets. Identify and manage commercial risks, including financial, market, operational, and employee retention risks, in collaboration with senior leadership. Analyse financial data to identify trends, issues, and opportunities. Ensure compliance with Miller's procedures, policies, and relevant laws, regulations, and standards. Drive process improvements to enhance efficiency and productivity, supporting business growth and competitive advantage. Assist the Head of Business Unit in leading and managing teams to ensure high performance, employee engagement, and retention. Establish and oversee internal controls for systems and insurance transactions to prevent errors and ensure best practices are followed.

About You

To succeed in this role, you will need:


Strong experience in operational, administrative, and financial management. Proven ability to implement effective systems and processes to drive performance and achieve business objectives. Exceptional analytical skills with the ability to interpret financial data and identify trends. A proactive approach to risk management, compliance, and process improvement. Leadership and team management experience, with a focus on fostering collaboration and high engagement. Strong understanding of business operations and the ability to innovate and adapt in a competitive environment.

Why Join Us?

Miller is committed to fostering a supportive and dynamic work environment. As a Business Unit Operations Manager, you will have the opportunity to shape the operational success of a key business unit while working alongside a talented and dedicated team.

How to Apply

If you are ready to take on a challenging and rewarding role that combines strategy, operations, and leadership, we would love to hear from you.



Join us at Miller and contribute to driving innovation, growth, and excellence in the Professional & Financial Risks Business Unit.



Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.