Job Description

About the Role
Location: London Based Hybrid
Start the best part of the journey with us!
We're looking for a Head of Category Management - Franchise to lead commercial strategy across our UK & Ireland business. This is a high-impact role where you'll shape pricing, category planning, and promotional initiatives that make a real difference to our brands and customers.
You'll partner with senior leaders and cross-functional teams to turn insights into action, spot opportunities, and create initiatives that drive growth and strengthen our franchise network. If you're curious, strategic, and results-focused, this is your chance to make an impact.
What you'll be doing:
Lead pricing strategy and category planning across Bars, Coffee & Bakery, and Retail
Identify opportunities to enhance commercial performance and growth
Oversee promotions, discounts, and commercial trials, ensuring initiatives deliver measurable impact
Collaborate with Marketing, Operations, and Finance to align plans with business priorities
Build and maintain analytical tools and frameworks to support data-driven decision-making
Lead and inspire a small team of analysts, developing talent and capability
Present insights and recommendations to senior leadership to shape business strategy
What we're looking for:

• Strong commercial experience in retail, franchise, or consumer-facing businesses
• Analytical and strategic thinker with a track record of turning insight into action
• Confident communicator who can make complex ideas simple
• Collaborative leader with experience managing and developing teams
• Innovative, bold, and comfortable challenging the status quo
• Thrives in a fast-paced, dynamic environment

Why to join us:

• Employee Discounts across our brands (over 400 locations)
• Friends and Family Discount App
• Award-winning training, apprenticeships, and development programs
• Health & Wellbeing Support
• Hybrid working model with flexibility to support work-life balance
• Inclusive and diverse workplace with employee networks and communities

Ready to start the best part of your journey?
Bring your commercial expertise, curiosity, and drive - and help us grow our brands, our business, and your career.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
#LI-HH

Skills Required