Job Description

The Head of Central Sales - Customer Solutions is accountable for leading the central sales function, ensuring Nixon Hire delivers consistent, accurate, and customer-focused sales operations. This role drives revenue performance, quote conversion, and customer satisfaction while embedding strong governance around hire processes, invoicing accuracy, and operational discipline. Acting as the hub between depots, divisional teams, and the Customer Solutions team, the role ensures ownership, accountability, and service excellence are at the heart of every transaction.


As a core member of the customer solutions and sales team, the post-holder will be accountable for delivering against business Objectives & Key Results (OKRs), acting as the engine that powers depot operations and frontline service. The successful candidate must be a motivational leader capable of wearing "two hats": shaping long-term business direction while rolling up their sleeves to support day-to-day performance when needed.

What's in it for you!

Attractive Bonus Scheme 25 Days Annual Leave plus Bank Holidays (Increasing with length of service) Enhanced Company Pension Scheme Life Assurance Scheme

Colleague Benefits!

Employee Assistance Program High Street Discount Vouchers Discounted Gym Membership Health & Wellbeing Discount Vouchers Cycle to Work & Home & Tech Scheme Benefits Milestone Birthdays Additional leave Work Anniversary Bonus's Refer a Friend Scheme

About You!

Senior leadership experience in a rental, hire, contact centre, or service-led B2B environment. Proven ability to deliver sales through service and coach teams to meet both commercial and customer KPIs. Experience managing high-volume, KPI-driven operations, ideally during periods of transformation. Comfortable operating both strategically and tactically, with the resilience to lead change and the credibility to work cross-functionally. Strong commercial acumen, with a good understanding of margin control, revenue recovery, and rehire strategy. A collaborative, accountable and coaching-led leadership style.

About the Role!

Sales & Commercial Delivery

Lead the customer solutions, internal sales and customer contact teams to convert inbound enquiries into profitable orders. Deliver revenue targets across Project Solutions and Site Solutions. Drive quote conversion performance, ensuring follow-up discipline and customer engagement align with SLAs. Embed a sale through service culture that drives conversion, margin, upselling, and customer lifetime value. Monitor and manage key commercial KPIs including quote conversion, margin performance, controls, and revenue retention. Champion a proactive, performance-driven mindset across all sales and customer interactions. Identify upsell opportunities through knowledge

Process Ownership & Governance

Own and embed consistent hire processes across the Customer Solutions office. Ensure clean invoicing, with accurate billing and minimal customer queries. Work with operational teams, divisional heads, and the Support Solutions Manager to align sales processes, maintain customer experience, and protect profitability. Embed continuous improvement, ensuring processes are simple, efficient, and customer-focused.

Service Excellence & Customer Focus

Drive a "right first time" approach across all touchpoints to ensure exceptional customer experiences. Use feedback, insight and service data to identify and resolve root causes of dissatisfaction. Ensure smooth coordination with depot and operational teams to deliver joined-up service. Promote ownership and responsiveness across all customer channels.

Depot & Network Engagement

Act as the central link between depots and the Customer Solutions team, ensuring service delivery excellence and alignment of sales processes. Provide governance, coaching, and support to ensure depot teams follow consistent practices that protect customer experience and business performance. Promote collaboration across depots, solutions teams, and service delivery functions.

Leadership & Culture

Lead with clarity, energy and purpose--balancing strategic leadership with hands-on support. Inspire and develop team leaders and frontline staff to perform at their best, with clear succession plans and coaching. Reinforce a culture of trust, collaboration, accountability, and continuous improvement. Act as a visible cultural ambassador for the business--modelling behaviours that align with our values and commitment to "doing the right thing."

Business Transformation & Process Ownership

Act as a key delivery lead for CRM and system transformation--supporting rollout, user adoption, and performance reporting. Own and continuously improve processes to ensure scalability, efficiency, and commercial control. Work closely with colleagues in Sales, Operations, Finance, and IT to align end-to-end customer journeys to drive revenue and performance Leverage BI and reporting tools to embed a data-led decision-making culture.

OKR Ownership

Translate strategic OKRs into clear, measurable team-level deliverables. Own performance dashboards that track and report on key sales, service and transformation outcomes. Support the execution of business-wide strategic initiatives that drive customer satisfaction, commercial growth, and operational maturity.
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