Job Description

About WE Care Home Improvements

WE Care Home Improvements is a local, independent, and award-winning home improvement agency. Our mission is to enable more older and disabled people, those on low incomes, and other vulnerable people, to get the support they can trust to live independently in the home of their choice. We are also not-for-profit. Any money generated goes back into the organisation to support our clients and help vulnerable people pay for essential works that they couldn't afford themselves.

The impact of poor housing on health and well-being is well documented. It results in significant medical need, particularly for older people and is a contributory factor to a number of health conditions. The costs to the NHS are also very significant particularly around cold and damp homes and risks of falling. Falls are the largest cause of emergency hospital admissions for older people and are a major precipitant of people moving to long term nursing or residential care.

Our vision is that all homes enable safety and wellbeing. We deliver this mission by being a values-based organisation. We work in a collaborative way and value all our colleague's individual skills, experience, and knowledge. We also understand how important it is to support each other in order to deliver the best outcomes for clients. And we have flexible working arrangements to help ensure that our colleagues can maintain a good work/life balance.

Our colleagues know what a difference their work makes to the lives of local people. We live and breathe our organisational values, which guide our work from day to day. These are:

We are

experts

We are

resourceful

We are

caring

We act with

integrity

We provide home improvement services and products to increase independence, comfort, and mobility in the home. We support everyone aged over 60, as well as people of all ages who have a disability, are on a low income or coming out of hospital.

Our support includes specialist advice on home adaptations and accessible bathrooms.

We also provide home improvement and repair services in the Bristol, Bath and Northeast Somerset, North Somerset, Gloucestershire, and South Gloucestershire areas. We provide help for individuals that are leaving hospital and completing minor repairs such as fixing a leaking tap.

Purpose of the role and main responsibilities

Do you want to use your skills to make a real difference in the lives of older people and vulnerable members within our local community? Are you a strategic, values-driven leader looking to make a meaningful impact? WE Care Home Improvements is seeking a Head of Central Services to play a pivotal role in securing our long-term sustainability and supporting the delivery of high-quality services for the customers we care about.

In this senior leadership role, you'll work closely with the CEO, Management Board and management Team to shape our financial strategy, strengthen governance, and ensure effective management of our people, data, IT and facilities functions. This is a fantastic opportunity to bring your expertise to an organisation with a big heart, a strong social purpose and a team that genuinely cares. If you're excited by meaningful impact, shared values and helping us grow the services that matter most to our community, we'd love to welcome you to WECHI. You will be responsible for:

Develop financial and commercial strategies that support the long-term sustainability of WE Care Home Improvements (WECHI), working closely with the CEO, Management Board and Leadership Team. Provide clear, transparent management information and advice to the CEO and Board to support effective strategic decision-making. Support strong governance, accountability and risk management across the organisation in line with statutory, constitutional and regulatory requirements, including the adopted Code of Governance. Act as Company Secretary, ensuring timely submission of statutory reports (including FCA annual returns) and excellent governance record-keeping. Attend and minute Board and Audit & Finance Committee meetings, agreeing agendas with key officers and ensuring timely circulation of papers. Lead the preparation and delivery of annual budgets, forecasts and operating plans. Oversee all financial reporting, including monthly financial reviews, cashflow management, BVAs, quarterly management accounts, and year-end statutory accounts for WECHI and its subsidiaries. Manage the annual audit process and maintain strong working relationships with auditors, bankers and insurers. Ensure effective financial controls, policies and procedures, working closely with the Finance Team. Monitor and report on organisational financial performance and cash position, taking proactive action where needed. Review payroll calculations monthly. Act as a bank signatory and ensure appropriate financial authorisations are followed. Work with the Data Analyst to develop financial and performance reporting for internal teams, commissioners and funders. Oversee organisational data management, ensuring strong data controls and compliance with GDPR. Own the relationship with the outsourced IT provider and support the maintenance and development of WECHI's IT systems and infrastructure. Lead organisational risk management, ensuring risks are identified, mitigated and documented in risk registers submitted to the Board bi-annually. Ensure full compliance with statutory, regulatory and information governance requirements across the organisation. Oversee the effective deployment of organisational resources (human, financial, technological and physical) to deliver strategic priorities. Oversee the People Support function, ensuring relevant HR policies and procedures remain current and compliant. Oversee the management of facilities and organisational equipment through close working with operational colleagues. Represent WECHI as a Director of Hide Market Management Ltd, attending quarterly director meetings and working with the Customer Support & HP Lead on day-to-day estate matters. Work with operational colleagues to regularly review operational and financial performance, supporting efficiency improvements and cost-effectiveness. Provide financial modelling and support for new business opportunities, bids, contract tenders, and service development initiatives. Contribute to revenue growth through proactive identification and development of commercial and private-funding opportunities.

Please note: You must have the right to work in the UK to be considered for the role. ?This role will also be subject to two satisfactory references and basic DBS check.

To view the full and Person Specification and to apply please use the provided link. To apply, please submit your CV and a supporting statement (not more than two pages) telling us why you are the right person for this role.

If you wish to discuss the role or have any question, please email peoplesupport@wecr.org.uk.

We look forwards to hearing from you!

Job Type: Full-time

Pay: 60,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Bristol BS2 0BH