Job Description

We're hiring at AshdownJones! And no industry experience is required!

Client delight is at the heart of what we do here at AshdownJones and has a central part to play in driving our business forward. We're committed to developing and launching the best customer service this industry has ever seen.

We now need a very special wing-person, who is obsessively organised, with great attention to detail and high standards. Particularly when it comes to systems and processes relating to every client touch point; from first impressions, all the way through to handing over keys on the day of completion.

As a key person in our team, you will have experience of putting clients' happiness at the forefront of everything you do. You'll be

cool as a cucumber

in a crisis, but

passionate

and

enthusiastic

about client (and team) wins and successes.

You're a

mindreader

when needed, often will have done something before anyone's noticed it was needed.

You need to be someone who

loves talking to people

and must be a

ninja listener.

With a muck-in, can-do, get-it-done mentality. You're

fun to be around

and make a great cup of tea!

If you are:

an energetic and positive person who can encourage and drive a team forward an active listener with the ability to be caring and assertive depending on the situation someone who loves a challenge and will do anything to ensure our clients have a world class experience good at multi-tasking, always appreciating a completed to-do list authentic in the way you represent yourself, from an email, face to face or over the phone communication someone who is thoughtful of their team and loves to get stuck in when needed to ensure the job gets done

Ideally, you'll have:

a track record of delivering exceptional customer service with the ability to build great relationships leadership and facilitation skills so that you can motivate, support and lead the team a passionate attention to detail to ensure no essential processes or steps ever get missed the ability to see a problem as a challenge which can be overcome, utilising skills to work collaboratively to find solutions the ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations to our team and clients alike

No day will ever be the same, but some of your key responsibilities will be:

Building strong relationships with our clients Styling homes and making them look fabulous! Presenting our beautiful homes to potential buyers on viewings Arranging as well as attending various marketing appointments Supporting our senior sales manager with the management of a small but highly enthusiastic and driven team Always ensuring world class communication at every touchpoint Negotiating on sales and overcoming any potential challenges Promoting the company on various social media platforms Ensuring the office and the team are consistently operating at a world class level Making sure workloads are efficiently managed, overseeing the team's diary and resources Ensuring standards and procedures are always being met and exceeded Assisting with general day-to-day admin tasks such as replying to enquiries, answering the phone, arranging appointments, etc
We'd love to find someone who has a flare for creativity and experience in delivering world-class customer service, but we don't expect you to have industry experience. Instead, we prefer to hire from other areas and disciplines, so we can learn and grow outside our industry.

You will not only have a positive 'can do' approach, but a 'will-do' determination. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome challenges as well as being great at working with people.

Training is provided and

no experience

in the industry is required, just a fantastic and highly positive attitude!

What you'll get from the role:

an opportunity to be part of an innovative and exciting market disruptor with huge growth plans chance to help shape the future direction of AshdownJones be at the cutting edge of the business, giving you the best view of how the business operates a role that's varied and challenging; no day is the same the excitement of bringing marketing projects to life an opportunity to develop your management and client relationship skills.
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business.

Just some of the AJ perks:

Monthly team events Annual team holiday Employment anniversary vouchers Workplace pension scheme

A people-first company ethos

If you think you've got everything we're looking for (and then some) we'd love to hear from you.

This is a permanent, full-time position located at our beautiful offices just on the outskirts of Windermere, with normal working hours being Monday to Friday 9:00 am - 5:00 pm, with flexibility and some weekend cover being required.

Please note that we are only interviewing local candidates who live within a 30-minute drive from the office, and you must be a car owner/driver.

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person