Job Description

Lead the transformation of client delivery through strategic leadership and operational excellence.

We're looking for a Head of Client Delivery - Business Analysis to join our Client Experience function at FE fundinfo. This is a high-impact leadership role where you'll oversee the successful delivery of client projects within our Standard portfolio, while also leading and developing our Business Analysis team. You'll play a key role in shaping how we deliver value to clients, ensuring high-quality onboarding, project execution, and continuous improvement across our global client base.

Your key responsibilities as a Head of Client Delivery - Business Analysis will include:

Leading the successful delivery of all client projects and programmes within the Standard portfolio, ensuring quality, timeliness, and cost control. Providing leadership and coaching to project teams and collaborating with other departments to enhance the client experience. Contributing to pre-sales discussions, advising on implementation approaches, and building reference guides for Standard programmes. Managing escalations, leading client communications, and driving issue resolution across departments. Overseeing resource scheduling and capacity planning to ensure successful project delivery and prioritisation. Line managing and developing the Business Analysis team, continuously improving processes and team capability.

You will need the following experience and skills to join us as a Head of Client Delivery - Business Analysis:

You must have extensive client management and delivery experience in a financial services or software environment, managing high-volume, concurrent projects. You will have experience governing a portfolio of projects with a focus on time, cost, and quality to exceed client expectations. You should be experienced in leading high-performing, cross-functional teams and motivating individuals to deliver results. You will have exceptional stakeholder management skills and the ability to influence at all levels. You must be able to contribute strategically to the development of the Client Delivery department and communicate effectively in English.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!


We offer a collaborative and inclusive work environment based in Woking, where leadership, innovation, and continuous improvement are valued. You'll be part of a supportive leadership team, with opportunities to shape the future of client delivery and mentor the next generation of business analysts.

Our benefits include:

25 days of annual leave with the option to buy an extra 5 days each year. Benefit from enhanced paternity, maternity, and shared parental leave. Secure your future with our pension scheme. Advance your career with sponsored learning and development, including formal qualifications. Private medical insurance as employee wellbeing matters Stay fit with discounted gym memberships. Take advantage of the Bike to Work scheme for eco-friendly commuting. Keep your eyes sharp with eye care and flu jab services.
Apply now and we'll aim to get back to you with feedback within 5 working days.