Job Description

Established in 2012, Bluecrest Wellness was created to offer affordable, accessible, high-quality health assessments in the UK and Ireland. The business services both the B2C and B2B markets and enables the early detection of health issues and the long-term monitoring of health trends that helps individuals take control of their own health and wellbeing.


Position:


Head of Clinical Service Delivery


Worthing, West Sussex - Hybrid & Field Based


Full time, Permanent


Up to 60,000 per year


About the role


As our Head of Clinical Service Delivery you will be accountable for the strategic and operational leadership of our field-based clinical teams, comprising of two Regional Managers, eight Health Assessment Specialist Managers, and a growing workforce of over 140 Health Assessment Specialists. The work you do will play a pivotal part in ensuring the delivery of safe, effective, and high-quality services that are fully compliant with CQC regulatory standards and aligned with our internal quality framework.


You will champion service excellence and customer safety, ensuring that our customers consistently receive a professional, safe, and responsive service.


This is an operationally demanding role that requires a proactive, solution-focused individual with the ability to work autonomously, make sound, data-driven decisions under pressure, and lead high-performing teams across the country. As our Head of Clinical Service Delivery you will be instrumental in driving service improvements, operational efficiency, and a culture of continuous quality enhancement whilst ensuring commercial goals are met.


What we can offer you in return

A competitive salary of up to 60,000 per year
A 10,000 pro rata performance-based bonus, paid annually
Four free Health Assessments per year, which can be used by yourself, family or friends
A further 50% off any additional testing
23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
Sophos@Home protection
EAP Scheme
Company sick pay scheme
Enhanced family leave
Life Insurance
Employee referral bonus scheme of up to 1,000
Matched company pension (up to 5% or up to capped amount)
Cycle to Work Scheme
Employee Charity Sponsorship Scheme
Discounted Gym Membership
Home office allowance - yearly allowance of 130 to make working from home more comfortable!


*After qualifying period & subject to terms and conditions and/or eligibility.


The day to day of the role..


Leadership & Operational Management


Provide clear, inspiring operational leadership to Regional and Health Assessment Specialist (HAS) Managers, ensuring consistent, high-quality service delivery across all clinical operations, aligned with regulatory requirements and internal quality standards.
Lead and oversee key departmental projects, ensuring they are effectively scoped, resourced, and delivered in alignment with the organisation's overarching business strategy and operational goals and always in accordance with organisation values.
Monitor, analyse, and report on service performance, using data and agreed KPIs to track progress, identify trends, and implement targeted interventions to maintain and improve performance levels across teams.
Contribute actively to strategic planning as a core member of the senior operations leadership team, playing a central role in the design and implementation of service development initiatives and operational enhancements.
Own and manage departmental budgets, ensuring financial performance remains within approved parameters while maintaining a strong focus on cost-effectiveness, value for money, and optimal resource utilisation.
Achievement of revenue targets, ensuring all activity is an enabler of improved financial performance.
Champion a culture of continuous improvement and learning, with an emphasis on clinical safety. Drive the implementation of learning from incidents, audits, and feedback to promote a safe, responsive, and reflective practice environment.


Clinical Governance & Compliance


Oversee the implementation and continuous improvement of clinical policies, pathways, and processes, ensuring services are safe, effective, and fully compliant with Care Quality Commission (CQC) regulatory standards and internal governance frameworks.
Lead the internal audit programme, reporting on findings and ensuring that actionable insights are translated into meaningful service improvements and sustained compliance.
Ensure robust systems are in place for incident reporting, investigation, and resolution, fostering a culture of transparency, accountability, and continuous learning to support improved customer experience and minimise recurrence.
Identify and proactively manage clinical and operational risks, ensuring appropriate mitigation plans are developed, monitored, and embedded within the wider governance structure.
Develop, review, and maintain clinical and operational SOPs, ensuring they are up to date, evidence-based, and aligned with regulatory requirements.


Training & Workforce Development


Oversee the professional development of all clinical field staff including induction, training and the competency assessment framework, ensuring each team member is equipped to deliver safe, effective, and customer-centered care in line with organisational standards and CQC expectations.
Ensure all training is current, evidence-based, and responsive to changes in policy, best practice, or regulatory requirements, supporting a high level of clinical competence across all roles.
Identify skills gaps, develop targeted training solutions, and embed a systematic approach to professional development.
Support the effective rollout of new procedures and service innovations through structured communication, clear documentation, and accessible training delivery methods to ensure consistency and understanding across all teams.
Champion a culture of continuous improvement, learning, and clinical excellence, encouraging independent learning and supporting the ongoing development and retention of a skilled, motivated workforce.


Requirements:


What we would like to see from you..


The Essentials..


Proven experience (minimum of two years) in a senior operational leadership role within a healthcare or clinical services environment.
Strong working knowledge of Care Quality Commission (CQC) standards and experience operating within regulated frameworks.
Demonstrated leadership and people management skills, including experience overseeing geographically remote teams and managing operational demands.
Excellent communication and stakeholder engagement skills, with the ability to influence at all levels and foster collaborative working relationships.
A track record of contributing to or leading clinical policy development, auditing, and implementing measurable service improvements.
Full UK Licence and access to your own vehicle.


The Desirables..


Current professional clinical registration with a relevant regulatory body.
Clinical or healthcare background, with an understanding of mobile or community-based service delivery models.
A recognised training qualification and/or experience in designing and delivering clinical or operational staff training.
Previous experience working within a private healthcare setting, ideally with exposure to both strategic and operational delivery.


*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process


The Hours


Full time, permanent - 37.5 hours per week
Monday to Friday - 9am to 5pm
On call rota Monday to Sunday - 6am to 10pm.
Hybrid - split between home, office.
Field based working (UK and Ireland) when required which will involve travel to various locations.


Other information:


The next steps...


So, if you think you've got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we'd love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!


Equal Opportunities


Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.


We base all our employment decisions on merit, job requirements and organisational needs.


Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.


Other Info


The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as 'spent', must be declared.


We kindly ask recruitment agencies to refrain from contacting us.


Any personal information you share with us will be treated in line with our company Privacy Policy.


At present we are unable to provide sponsorship of Visa's for our vacancies


Pay: Up to 60,000.00 per year


Benefits:


Company pension Cycle to work scheme Employee discount Life insurance Referral programme Sick pay
Work Location: In person