Job Description

Job title - Head of Communications and Marketing
Location - Kent TN13 / Hybrid (3 days in office, 2 days remote)
Contract - Full-Time, Permanent
Salary - Up to 67,000 per annum
Are you an experienced communications leader ready to shape the reputation and brand of a purpose-driven organisation with a strong social mission?
We are currently recruiting for a Head of Communications and Marketing to join a forward-thinking housing organisation that supports thousands of residents and communities. This is a pivotal role at the heart of the organisation's leadership team, responsible for crafting and delivering impactful communications strategies that connect with residents, staff, partners, and stakeholders.
Key responsibilities

• Lead the strategic development and delivery of integrated communication and marketing plans.
• Oversee corporate communications, PR, stakeholder relations, internal communications, and media management.
• Work in partnership with senior leaders to ensure communications activities support business priorities and reflect the organisation's vision and values.
• Enhance digital engagement through modern channels and tools, driving channel shift where appropriate.
• Develop brand guidelines and ensure consistency across all communication outputs.
• Manage crisis and reputation management, acting as the senior comms contact for critical issues.
• Provide expert leadership to a high-performing communications team, encouraging innovation and continuous improvement.
• Commission and manage external agencies and suppliers as needed to support strategic goals.
• Analyse communication effectiveness, reporting on KPIs and impact.

Essential Experience & Skills:

• Significant experience in a senior communications or marketing leadership role, ideally within housing, public sector or charity settings.
• A strong track record of developing and implementing long-term, integrated strategies aligned with business goals.
• Experience leading teams and managing complex projects, budgets and relationships.
• Proven expertise in digital engagement and content strategy, with an understanding of user-centred design and accessibility.
• Demonstrable ability to write and edit high-quality content across multiple formats and for different audiences.
• Excellent influencing, collaboration and leadership skills across all levels of the organisation.
• Professional communications/marketing qualification (e.g. CIPR, CIM or equivalent).
• Experience managing reputational risk, crisis communications and media enquiries.

If you are interested in this position and meet the above criteria, please send your CV and a tailored supporting statement now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk