Job Description

Head of Communications - UK & Europe

6-month Fixed Term Contract- Possibly to extend / become permanent

Location: Hook / London / Solihull (hybrid)



Serco delivers essential public services on behalf of governments across the UK and globally. Operating across defence, justice, transport, health and citizen services, we work in complex, high-profile environments where clarity, credibility and confidence in our communications matter.



We are seeking an experienced Head of Communications to join Serco UK & Europe on a 6-month Fixed Term Contract (with potential to become permanent), providing senior leadership across integrated internal and external communications at a pivotal point for the business. This is a visible, influential role, partnering closely with executive leaders to ensure Serco's story is clear, consistent and compelling -- to our people, our customers and the wider market.



As Head of Communications, you will set and deliver the communications agenda across UK & Europe, aligned to Serco's People and Growth strategies. Acting as a trusted advisor to senior leaders, you will shape narratives that drive engagement internally and build credibility, trust and reputation externally.

This role suits a confident, accomplished communicator with strong storytelling instincts -- someone who can quickly grasp complex issues, identify what matters, and translate it into content that cuts through.

What you'll be doing

Lead the delivery of integrated internal and external communications strategies across UK & Europe Act as a senior communications advisor to the Group CEO, Executive Committee and Divisional leadership teams Translate business priorities, change initiatives and growth objectives into clear, aligned narratives Lead engaging internal communications that support strategy, culture, change and performance Partner with HR and senior leaders on change, culture and employee engagement communications Own and evolve core internal channels, including intranet, town halls, events and leadership communications Lead internal communications during sensitive or crisis situations, working closely with Media Relations Drive executive messaging and thought leadership across key external channels Shape and prioritise Serco's thought leadership agenda, informed by market insight and sector trends Work closely with Marketing and Brand to ensure consistency of tone, voice and messaging Lead, motivate and develop a high-performing communications team

What you'll bring

Senior experience across internal and external communications in a B2B or professional services environment Excellent writing and editing skills, with the credibility to shape executive-level messaging Strong storytelling capability, able to simplify complexity without losing substance Proven experience advising and influencing C-suite and executive-level stakeholders Demonstrated experience leading and developing communications teams Strong experience managing crisis and sensitive communications Confidence operating in complex, matrix organisations with sound judgement and discretion

What we offer

A competitive SLT level base salary A car allowance 10% contributory pension PMI for you and a partner A range of Serco corporate benefits * An opportunity to shape communications within a large, complex, purpose driven organisation