Job Description

We're all about better futures. For People & Communities
But we'd be nothing without the amazing crew that make everything we do for customers and communities possible, and that's why we are on the hunt for someone who'll support in making our services and the people who deliver them the very best they can be.
As a housing association that's been providing homes and services for almost 20 years, we're proud of the difference we make. We don't just provide homes - we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive, and this is where you come in.
You've probably worked in a senior housing and communities role so far, as first and foremost you'll be someone who has a passion for housing. You'll need to be forward-thinking, thrive on challenge while leading with integrity, and a manager whose coaching methods really do get the best out of the team.
You're also likely to have experience of collaborating with partners which will serve you well as you represent Futures Housing Group at relevant partnership meetings across the Group.
A few key points from our role profile:

• Support the Director of Housing in the delivery of an effective community engagement strategy.
• Support the Head of Customer Experience with the development of FHG's tenancy support offer, identifying partnerships and funding opportunities to enhance the existing service, ensuring positive outcomes for customers.
• Support the Director of Housing in implementing new projects and developing innovative ways to achieve the objectives within our corporate plan and meeting the requirements of the Regulatory Consumer Standards, Awaabs Law and HHSRS and any other regulatory or legislative requirements that arise.
• Support the Communities Manager with the management of the communities Team Leaders, including providing competent technical advice and supporting decision making to ensure that the most appropriate enforcement action is being considered and taken on anti-social behaviour cases and other breaches of tenancy agreements and lease conditions.
• Lead and develop the Communities service, ensuring the best use of housing stock and resources. Collaborate with colleagues across Asset Management and Development teams in relation to the Asset Maximisation Programme.

Here's our full role profile:
What we'll do for you
If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture.
We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
Your weekly hours of work would be 37, Mon - Fri, paid monthly. We also offer great flexibility around business needs. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile. Please note we may contact candidates prior to the closing date.
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Skills Required