Job Description

We are seeking a strategic and values-driven

Director of Compliance, People & Operations

to provide senior leadership across multiple care services within Greater Manchester and Cheshire.

Reporting directly to the

Managing Director

, the postholder will be responsible for delivering organisational excellence through robust governance, people management, and operational oversight. This includes ensuring full compliance with

CQC standards

, implementing continuous improvement frameworks, and aligning service delivery with the organisation's mission of high-quality, person-centred care.

This is a highly visible leadership role requiring exceptional operational, compliance, and people management expertise -- with the ability to influence and drive performance at all levels of the organisation.

Key ResponsibilitiesCompliance & Governance

Lead monthly audits across all services to monitor compliance with

CQC Key Lines of Enquiry (KLOEs)

and company standards. Oversee areas including: Safeguarding, medication management, and health & safety Incident reporting, care planning, and documentation quality Leadership governance and continuous improvement practices Review and update organisational policies in line with regulatory changes and best practice. Oversee safeguarding investigations and ensure compliance with statutory timelines. Review incidents, complaints, and notifications to identify systemic improvements. Lead quality improvement and governance initiatives across all services.

Care Management

Ensure all care delivery is person-centred, dignified, and outcome-focused. Oversee care planning, risk management, and accurate documentation. Support managers in achieving high-quality care, independence, and empowerment for service users. Ensure compliance during transitions, discharges, and end-of-life care. Promote reflective practice, learning, and continuous service improvement.

People Leadership & HR Management

Oversee all HR and people management processes including: Safer recruitment, onboarding, and workforce planning Supervision, appraisals, and performance management Training, professional development, and competency frameworks Manage disciplinary, grievance, and employee relations processes. Embed a positive, accountable, and values-led organisational culture. Support managers to build high-performing, well-supported teams.

Operational Oversight

Conduct regular reviews with service managers to assess operational and compliance performance. Identify risks, gaps, and areas for development with clear improvement plans. Maintain oversight of logistics, infrastructure, and resources. Ensure efficient service delivery and operational resilience.

Financial Oversight

Monitor service-level budgets, spending, and audit financial processes (petty cash, allowances, medical supplies). Work with the Managing Director to analyse budgets, control costs, and maintain financial integrity.

Business Development & Strategic Growth

Identify and support opportunities for new service setups, tenders, and contract bids. Ensure integration of new services within

CQC-compliant frameworks

. Strengthen systems and governance to support sustainable growth.

Service User Experience & Engagement

Embed a culture of service user involvement and co-production. Implement feedback mechanisms, satisfaction surveys, and engagement forums. Ensure complaints are addressed effectively and used to drive learning and innovation.

Leadership & Organisational Culture

Model professional integrity, transparency, and collaboration. Mentor and support senior managers and operational leads. Promote equality, diversity, and inclusion across all services. Drive continuous improvement through reflective learning and innovation.

Reporting & Governance

Produce monthly and quarterly performance reports for the Managing Director covering: Compliance, audit outcomes, and safeguarding investigations Staffing, training compliance, and quality improvement Service user feedback and operational performance Analyse data and trends to inform strategic decision-making.

Person SpecificationEssential

Extensive

senior leadership experience

in health or social care (multi-site or regulated services). In-depth knowledge of

CQC standards

, governance frameworks, and quality assurance systems. Strong HR, operational, and financial management skills. Proven success in

audits, investigations, and regulatory compliance

. Excellent communication and stakeholder engagement abilities. Strategic thinker with experience in

service improvement and organisational growth

. Passion for

person-centred care

, safeguarding, and workforce development.

Desirable

Experience managing

multiple service types or regions

. Background in

tendering, contract management

, or service setup. Experience in complex, multi-disciplinary environments.

Education & Qualifications

Degree in

Health & Social Care, Business, Nursing, or Management

(or equivalent).

Level 7 Diploma in Leadership & Management in Health & Social Care

(or equivalent). Professional certifications in governance, quality management, or HR desirable. Membership of professional bodies (e.g., RCN, HCPC, CIPD) advantageous.

Performance Objectives / KPIs

Maintain

CQC "Good" or "Outstanding"

ratings across all services. 100% compliance in audit cycles and safeguarding investigations. High staff retention and full training compliance across the workforce. Measurable service improvement and positive user feedback.

Pre-Employment Requirements

Enhanced

DBS check

Satisfactory references Verification of qualifications and

right to work in the UK

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Work Location: In person