Job Description

Head of Content Development
Salary: Up to 50K per annum dependent on experience, plus company benefits
Location: 18 Central Avenue, St Andrews Business Park, Norwich NR7 OHR
Contract: Permanent, full time
Shifts: 37.5 hours per week worked Mon-Fri 9am-5:30pm with a 1-hour unpaid lunch
Work model: Hybrid
Williams Lea and TSO seek a Head of Content Development to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.
Purpose of the Role
We're looking for a skilled and inspiring Head of Content Development to lead a
group of content development experts and editors, as one coordinated team.
You will be responsible for delivery of our publishing schedule, across all clients - managing, prioritising and supporting projects across the team within time, cost and quality thresholds.
Alongside ensuring delivery of the publishing schedule, you will use your creativity, innovative thinking and commercial acumen to identify new product opportunities which meet the needs of users and the demands of a fast-paced, digital-first publishing environment.
You will be responsible for setting our editorial standards and ensuring these are maintained across all outputs. You will manage our editorial services, and work closely with in-house editors and external editorial specialists.
You will thrive on leading teams, streamlining workflows and championing
operational excellence.
Key Responsibilities
Team Leadership and Management

• Oversee content and product development, content commissioning, and editorial delivery across all formats
• Lead, mentor, and support the team to identify and deliver new content opportunities across print and digital formats (including print, ePub, e-learning and mobile apps)
• Manage workloads and schedules to ensure effective prioritisation and smooth delivery across multiple projects
• Provide an effective point of escalation

Content and Product Development

• Oversee the development of engaging, market-relevant products from concept to publication
• Support the team in identifying new content ideas and commissioning authors, contributors, and freelancers - including onboarding and contract negotiation
• Maintain effective workflows that support delivery across both print and digital formats, with quality assurance checkpoints built in
• Work closely with other functional teams to ensure the development of products which are fit for purpose

Editorial Oversight

• Uphold the highest editorial standards, ensuring all content is accurate, consistent, and aligned with our style guides
• Allocate work and supervise in-house and freelance editorial activity, acting as the escalation point for complex editorial queries and ensuring high quality thresholds are met
• Develop editorial processes for digital-first product development

Operational and Process Management

• Monitor production timelines, budgets and deliverables, ensuring publishing projects are completed on time and within scope
• Work with colleagues in design, marketing, and sales to coordinate production schedules and ensure seamless handovers
• Review and improve processes and systems to enhance operational excellence, team efficiency, and quality and quantity of output

Client Relationship

• Build strong working relationships with key client contacts, developing a deep understanding of their strategy, priorities and audiences
• Act as a credible representative of the business in client meetings and presentations, showcasing our editorial and content development capabilities
• Support the team in presenting new content ideas, concepts, and publishing solutions to clients, ensuring alignment with their strategic goals
• Collaborate with business directors and account directors to ensure expectations are met and deliverables exceed quality standards

Skills & Competencies

• Experience in editorial and content development roles
• Proven leadership skills, with the ability to motivate and develop a multidisciplinary team
• Strong understanding of editorial and content development processes and workflows for print and digital - with experience refining workflows for improved efficiency and output
• Excellent editorial judgement and attention to detail, with a track record of delivering high-quality content
• Strong organisational and project management abilities, with an ability to balance multiple priorities and deadlines
• Confident working across teams and managing relationships with clients, authors, and freelancers
• Awareness of trends and innovations in publishing, and a curiosity about new content opportunities formats

Personal Attributes

• Organised, calm under pressure and solutions-focused
• A supportive leader who fosters a positive, collaborative team culture
• Excellent communicator with strong interpersonal skills
• Commercially aware and audience-focused, with an understanding of how content and products meet market needs

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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Skills Required