Job Description

Are you passionate about making a difference in the NHS? Do you have the expertise to lead a dynamic team in delivering top-tier customer engagement and business development? If so, the North of England Commercial Procurement Collaborative (NOECPC) has an exciting opportunity for you!



We are seeking a motivated and experienced individual to join our team as the Head of Customer Engagement and Business Development, based in Sheffield. This pivotal role will see you leading a dedicated team to deliver expert NHS Procurement-focused customer engagement to procurement professionals in NHS Member and non-member and other public sector organisations

About Us:

NOECPC is renowned for its commitment to excellence in procurement within the NHS. We pride ourselves on providing innovative solutions and cutting-edge category expertise and framework solutions that empower our colleagues to achieve the best outcomes for their organisations and the wider NHS.



As the Head of Customer Engagement and Business Development, you will be at the forefront of developing and implementing a comprehensive customer engagement and business development strategy. Your key responsibilities will include:



Leading a team of customer engagement and business development specialists. Developing and implementing strategies to enhance customer engagement and satisfaction. Managing key customer and stakeholder relationships at all levels including ICS. Driving continuous improvement in service delivery. Being the face of NOECPC at events and in the media. Collaborating with stakeholders including category procurement colleagues to identify and drive framework growth in spend under management.

About You:

We are looking for someone who is:

An excellent communicator with strong leadership skills. Extensive experience managing customer engagement and business development functions to NHS procurement professionals or a similar field. Creative and innovative in developing business development strategies. Organised, with exceptional attention to detail. Passionate about contributing to the improvement of NHS services.

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.



There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.



We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.



Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers) . This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.



Why Join Us?



This is a fantastic opportunity to make a tangible impact within the NHS. You will have the chance to shape the future of customer engagement withing the NHS, build and develop a talented team, and enjoy a supportive and collaborative work environment.



If you are ready to take on this exciting challenge and help us drive excellence in NHS procurement, we would love to hear from you!



Apply now and be part of a team that is dedicated to making a difference.



Reporting to Associate Director of Commercial Operations, the Head of Customer Engagement and Business Development is responsible for leading and managing the Customer Engagement and Business Development teams to ensure the delivery of high-quality, customer-focused services. This role involves developing and implementing strategies to enhance customer engagement and satisfaction, managing key customer and stakeholder relationships, and driving continuous improvement in service delivery. * The post holder will develop and implement Business Development strategy. The post holder will work closely with other departments to ensure that Customer Engagement and Business Development fully integrated and aligned to organisation vision, goals and values.