Head Of Customer Service Design London, Up To £45k

London, United Kingdom

https://www.mncjobs.co.uk/company/talentyard

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Job Description

A luxury Scandinavian design company are looking for a Head of Customer Service to join their UK family. They are a small, dedicated and creative team based in a stunning showroom in Clerkenwell.
As Head of Customer Service you will manage and motivate a small team and ensure that the company is going above and beyond with their service.
Responsibilities -

Direct and manage all activities relating to the delivery of effective customer service

Line Manager for internal team; Customer Services Manager and In House Sales

Administration of Key End User Accounts

Manage credit accounts

Manage debtors and creditors

Update and oversee cashflow

Manage Technical Sales & Aftersales care

Training and mentoring of all employees

Manage cross borders

Oversee and monitor all complaints

Cover for CSM and In House Sales

Manage price lists

They would ideally like someone who is confident and experienced and who can bring in new ideas and take a strategic and analytical approach. It is important that you enjoy managing a small and dedicated team and can mentor people well to bring out the best in them.
This is a great opportunity to join a successful and collaborative organisation.
Salary circa 40-45,000 but flexible - please apply and specify your salary expectations. This role is to work in the Clerkenwell showroom 5 days per week.
Job Features Job Category Customer service, Design, Interior design, Job Ad