Job Description

Location:

Burton-on-Trent, Staffordshire

Sector:

Engineering, Technical Services, Industrial Solutions

From humble beginnings on a street in Burton on Trent, serving the local brewery trade of the times in 1732, to a global network of process experts, known for delivering some of the most technically complex hygienic liquid projects from one corner of the world to the other.

From the deep traditions guiding the crafts of brewing and distilling; life-saving pharmaceuticals, to the food that keeps us living: Briggs of Burton's rich heritage today, is steeped in engineering innovation.

It goes without saying that without our people, keeping this vein of history alive wouldn't have been possible.

Briggs of Burton is on the hunt for a strategic, commercially driven, and hands-on Head of Customer Service & Support to lead the transformation and expansion of our customer support function.

This is your opportunity to build and shape a world-class service organisation, developing and delivering innovative support solutions across multiple sectors and global markets, including our international subsidiaries. You'll work at both a strategic and operational level, making a direct impact on customer experience, revenue, and business performance.

What You'll Be Doing:

Design & Deliver

a global Customer Service & Support framework covering spare parts, technical support, on-site service, and maintenance.

Develop and lead

high-performing service teams to deliver excellence across every customer touchpoint.

Drive revenue growth

by owning the Customer Service & Support P&L developing business cases, setting targets, and reporting on results.

Work cross-functionally

with Sales, Engineering, Marketing, and Operations to deliver integrated, customer-focused services.

Lead customer success initiatives

, satisfaction reviews, and contract negotiations.

Develop global Service Centres

to support on-site servicing, inspections, and repairs.

Shape future solutions

through continuous improvement, customer feedback, and IT-driven enhancements.

What You'll Bring:

Proven experience building or leading service functions in a technical or industrial environment. Strategic thinker with a hands-on mindset able to operate at both the boardroom and frontline levels. Strong commercial acumen comfortable with forecasting, budgeting, and revenue ownership. Excellent communication and stakeholder management skills. Experience with systems like SAP, CRM (e.g., HubSpot), and Microsoft Project. A track record of managing and motivating multi-site or global teams. Degree-level education in a relevant field; management training a plus.

Aligned with Our Core Values

At Briggs of Burton, our

core values

are at the heart of everything we do:

People

- You'll lead, mentor, and grow a diverse, skilled team to be the best they can be.

Sustainable

- You'll champion efficient, long-term service solutions that support a more sustainable future.

Customers

- You'll put customer success at the centre of every strategy and solution.

Integrity

- You'll lead with transparency, trust, and accountability.

Deliver

- You'll get results, on time, to spec, and with a focus on continuous improvement.
This role is a chance to bring those values to life, both inside the business and in how we serve our customers around the world.

At Briggs, you'll be joining a growing global business with a reputation for innovation, technical excellence, and integrity. You'll have the freedom to shape your own function, develop new service lines, and drive value for customers in sectors that matter.

Job Types: Full-time, Permanent

Pay: From 75,000.00 per year

Benefits:

Free parking Life insurance On-site parking Private dental insurance
Schedule:

Monday to Friday
Work Location: In person