Job Description

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Duties/Responsibilities

Location: Hampshire, Sevenoaks or Midlands - Reporting office

Salary: Competitve plus Car Allowance

Working Hours: Monday to Friday 08:00-17:00,

Benefits: Car Allowance, Company Pension scheme, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Customer Solutions Leadership:

Customer-Centric Strategy: Develop and execute strategies to enhance customer experience throughout the entire Data Centre lifecycle (Design, Build, Manage, and Maintain). Ensure that all DC colleagues with client relationships understand and align with business objectives and client expectations. Stakeholder Management: Foster relationships with internal teams, vendors, and clients to ensure customer needs are understood and effectively addressed. Act as a senior point of contact for escalated client issues. Key Account Management (KAM): Act as the DC sector lead for EMCOR UK's client relationship management approach (KAM), driving initiatives, supporting those with KAM responsibilities and ensuring timely engagement with clients and reporting returns. Customer Reporting: Work with customers to understand what information they want from EUK provides maximum insight and generate reporting requirements from this. Develop reporting which meets these requirements and continually review their appropriateness. Service Level Management: Oversee the development and adherence to Service Level Agreements (SLAs) to ensure customer satisfaction and operational excellence in all phases of data centre projects.

Data Analytics Leadership:

Data-Driven Decision Making: work closely with the EUK Centre of Insights and Analytics team to develop analytics to drive actionable insights on our performance in subject including finance, project delivery, compliance, safety and resourcing. Develop reporting analytics based on requirements you have identified, to meet customer requirements and enhance customer satisfaction, including SLAs Operational Reporting and Insights: Oversee the development of data-driven reports that measure the effectiveness of customer service operations, identify trends, and highlight areas for improvement. Predictive Analytics: Drive the use of predictive analytics to anticipate customer needs, operational issues, and opportunities for innovation across the lifecycle of data centre services. Data Governance: Ensure data integrity, accuracy, and security across the company's analytics platforms. Ensure compliance with relevant data privacy and industry standards. + Production of DC Sector reporting - financial, project performance, commercial, resourcing and

Team Leadership and Development:

+ Team Management: Lead, mentor, and provide clear direction to a high-performing customer solutions and analytics team, fostering a culture of accountability, innovation, and excellence.
+ Training and Development: Drive ongoing training for customer solutions teams in the latest tools, technologies, and best practices in the data centre and data analytics industry.
+ Cross-Functional Collaboration: Work closely with senior management, across all pillars of the DC sector, to ensure alignment of customer service goals and data analytics across all phases of our operating model (Design, Build, Manage, Maintain).
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Person Specification

Education

: Bachelor's degree in Business Administration, Operations Management, Data Science, or related field. A Master's degree is a plus.

Experience

: + A wealth of experience in analytics, customer solution management or operations in the data centre, IT infrastructure, or related industry. + Deep understanding of data centre operations, including facility management, networking, cloud computing, and infrastructure technologies.

Leadership Skills

: Proven ability to lead and motivate cross-functional teams in a fast-paced, dynamic environment. Strong communication and interpersonal skills to manage relationships with both clients and internal teams. +

Analytical Expertise

: Strong proficiency in data analytics tools (e.g., Power BI, Tableau, SQL) and experience in turning data into actionable insights. Familiarity with data governance and data privacy standards.
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Problem-Solving Skills

: Ability to proactively identify operational inefficiencies, anticipate customer needs, and implement solutions that improve service quality and customer satisfaction.
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Technical Acumen

: Familiarity with the latest trends and technologies in the data centre industry, including cloud, virtualisation, cybersecurity, and AI-driven infrastructure solutions.

Preferred Qualifications:

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Certifications

: Relevant certifications in data centre management (e.g., Uptime Institute, BICSI, or similar) or customer service excellence.
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Experience in the Data Centre Industry

: Experience with the operational demands of large-scale data centres and knowledge of industry standards such as ISO 27001, ITIL, and uptime benchmarks.

At EMCOR UK, we embrace and celebrate diversity in all its forms.



We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

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Benefits

Industry leading maternity & paternity policies Refer a friend scheme - worth 500 per referral GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining Extensive learning & development opportunities, including opportunities for progression Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover Bike To Work Scheme Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing Dental scheme Access to health assessments * Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries