Job Description

Your Mission (what we want this role to accomplish and the impact it will have)

At FourthRev, we build learning experiences that open doors to meaningful careers. As Head of Delivery, you will design and lead the engine that turns strategy into realised value. By embedding automation, data?led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in our learner journey metrics, accelerate systemic automation and empower our teams to undertake a start up to scale up journey.

What you will own and drive (responsibilities & structure of this role)

Learner Experience and Delivery Excellence

Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio

Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards

Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.

Automation & Data Intelligence

Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes)

Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management

Service Operations & Process Improvement

Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience.

Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.

People Leadership & Capability Building

Line?manage the Delivery Management Team creating a high?performance culture that thrives on ambition, speed, high growth and high quality

Build succession pipelines, mentor future leaders and champion diversity of thought

Cross?Functional Partnership & Stakeholder Engagement

Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs


Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement

Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).

Requirements

You'll thrive in this role if you... (personal attributes & experience requirements)

Have significant experience leading delivery or programme teams in SaaS or EdTech scale?ups, with a strong track record in automation and service reliability Are driven by ambitious targets to improve learner(customer) success and journey Move confidently between operational detail and strategic planning, using data to guide decisions Are a confident Ai and automation seeking manager who drives system and process level transformation for scalable excellence Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups Care deeply about building high performing teams Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes

Why This Role Matters

The Head of Delivery is the heartbeat of our product?to?learner value chain. Your leadership will ensure we continue to translate bold ideas into tangible impact for thousands of learners worldwide. Done well, you will turn delivery from a process into a strategic advantage-fueling growth, delighting partners and keeping FourthRev two steps ahead in the fast?moving EdTech landscape.