Job Description

Head of eCommerce Marketing
Join Harrods and lead cutting-edge ecommerce marketing strategies for the world's most iconic luxury retailer. Drive innovation with AI and shape the future of digital performance during a pivotal year of transformation.
About the Role
As Head of Ecommerce Marketing (12-month maternity cover), you will own the performance marketing strategy across SEO, paid search, paid social, and affiliates. This role combines strategic leadership, technical expertise, and commercial acumen to deliver profitable online growth. You'll manage a 10m budget, lead a team of 10 specialists, and champion AI-driven innovation to enhance efficiency and customer experience.
Key Responsibilities Include:

• Develop and execute a future-ready ecommerce marketing strategy leveraging AI, automation, and multi-platform search.
• Lead and optimise a 10m performance marketing budget, ensuring profitability and efficiency.
• Oversee the migration of the affiliate network from Rakuten to Partnerize, ensuring continuity and compliance.
• Drive innovation through AI-led bidding, predictive modelling, and creative automation with a robust test-and-learn roadmap.
• Collaborate cross-functionally to align campaigns with brand moments and enhance omnichannel measurement and data utilisation.

About You
You are a strategic leader with deep expertise in SEO, paid search, affiliates, and paid social. You thrive in fast-paced, digitally-driven environments and have a proven track record of managing multi-million-pound budgets to deliver profitable growth. Your technical fluency, commercial sharpness, and ability to inspire teams make you ready to lead Harrods into an AI-driven future.
To Succeed in This Role You Will Need:

• Proven experience managing large-scale ecommerce marketing budgets and delivering measurable growth.
• Strong knowledge of AI-driven optimisation tools, performance marketing technology, and affiliate ecosystems.
• Exceptional leadership and stakeholder management skills, with the ability to navigate ambiguity and drive transformation.

Depending on your role, you may be fully on-site or have a mix of on-site and home working - this is what we refer to as 'Hybrid'. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type: Permanent
Department: Performance Marketing (Sandra Truesdale)

Skills Required