Job Description

End Date Saturday 24 May 2025Salary Range xc2xa3114,810 - xc2xa3135,070Flexible Working Options Hybrid Working, Job Share Summary .Job title: Head of Economic CrimeLocation: Edinburgh, Bristol or LeedsSalary: circa xc2xa3135,000 DOEHours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our above offices.About this opportunity:Insurance, Pensions & Investments (IP&I) aims to redefine the Insurance and Pensions market by developing innovative digital propositions that deliver exceptional customer experiences. To stay relevant in a competitive, volatile, and digitally driven environment, our business must evolve rapidly.Our Head of Economic Crime role offers a unique opportunity to drive significant growth and transformation within IP&I. You'll lead a team of experts, influence stakeholders across the Group, and shape new ways of working. By maximising data, MI, automation, and AI, you'll help build a proactive and predictive control culture, focusing on protecting our customers and business while optimising and automating fraud and financial crime controls.Reporting directly to the Chief Controls Officer (CCO) for IP&I, you'll play a strategic role in designing, optimising, and automating our control environment. As the Nominated Senior Manager (NSM) for Fraud, AML, Sanctions & Anti-Bribery, and Nominated Officer (NO) for Insurance, you'll engage and influence across LBG to ensure our business remains well-controlled and customer-focused, while reducing operational losses.What youxe2x80x99ll be doing:

• Team Building: Build a high-performing, commercially minded, innovative, and customer-first team that partners with platforms and business across core sites (including offshore).
• Control Design: Design, implement, and enhance the end-to-end economic crime control environment, ensuring adherence to policy and risk appetite, and moving towards automated, sustainable, and scalable controls to meet strategic and regulatory objectives.
• Customer Experience: Support the business in achieving a leading end-to-end customer experience through pragmatic decision-making, influencing, innovation, and inspiring change at pace.
• Proactive Culture: Deliver a proactive and predictive control culture using data, insights, innovation, and technology.
• Risk Management: Develop effective, ongoing risk-based, data-led control testing and monitoring in collaboration with risk specialist teams, Audit, and external regulators.
• Collaboration: Collaborate within IP&I and the Group to offer insights and share findings on lessons learned, best practices, and market insights through governance and data.

Why Lloyds Banking Group:Like the modern Britain we serve, wexe2x80x99re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 28 million customers. Wexe2x80x99re growing with purpose. Join us on our journey and you will too!What youxe2x80x99ll need:

• Economic crime practitioner: Deep experience of risk management, particularly fraud and financial crime, control by design, policy compliance, governance and regulatory knowledge (including consumer duty)
• Leadership and a solution focused: shown ability to build, lead and inspire an engaged, diverse, solution focused and high performing team both on and offshore
• Influence and commercial approach: confirmed ability to support the growth of the IP&I business, build automated controls which are sustainable and scalable, mitigate challenges and drive good customer outcomes, including those for vulnerable customers.
• Innovation/Transformation: experience of redefining and changing businesses sustainably, with a particular focus on using data to provide insights, bringing to bear new technologies, process reengineering, innovation and cost of control.
• People/stakeholder management: excellent interpersonal and presentational skills. This also includes the ability to work across different Group functions to ensure IP&I is represented.
• Knowledge of Insurance, Pensions & Investments: previous experience and knowledge of insurance, investments, pensions and the technology landscape will provide a strong foundation for the role and support delivering solutions and stakeholder engagement.
• Agility and growth mindset; proactively and pragmatically identify and resolve challenges and lead ad hoc control focused initiatives which support the growth of the business, including targeted testing. Be comfortable shaping solutions and dealing with ambiguity as you develop what good looks like.

About working for us:Our focus is to ensure wexe2x80x99re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. Wexe2x80x99re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.Wexe2x80x99re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If youxe2x80x99d like an adjustment to the recruitment process just let us know!We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 daysxe2x80x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If youxe2x80x99re excited by the thought of becoming part of our team, get in touch.Wexe2x80x99d love to hear from you.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together wexe2x80x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group