Job Description

Hi-Tech Property Services Ltd are an experienced and successful building, maintenance, and refurbishment company with an established and growing customer base across the hospitality, healthcare, public, and commercial sectors.

We are now seeking a highly motivated and experienced Head of Facilities & Maintenance to lead our Facilities Management function. Reporting to the senior leadership team, this role will have direct responsibility for the operational and financial performance of the department, ensuring the successful delivery of planned and reactive maintenance works across a diverse property portfolio.

The role offers significant scope to influence and develop the department, including team leadership, customer experience, financial management, safety standards and continual service improvement. You will work closely with internal colleagues and customers to ensure exceptional service delivery and play a key leadership role within the wider business.

Responsibilities

:

Lead, influence and guide the Facilities & Maintenance team in the delivery of both reactive and planned works across a diverse property portfolio. Inspire and motivate your team in line with company values and contribute to the overall success of the business. Hold P&L visibility and accountability for operational budgets, performance metrics and KPIs. Drive operational excellence and identify opportunities for service improvement and efficiency. Act as the key liaison point for customers, ensuring positive customer relationships and consistent service delivery. Manage the company's Out of Hours service, including a requirement to be on-call, to ensure continuous service delivery for customers. Oversee and manage delivery across a range of work packages, including ... statutory compliance works, reactive and planned electrical work, fabric works and planned subcontracted works Utilise a predominantly direct delivery labour force, ensuring quality, consistency and value for money across all works. Build, manage and develop, where necessary a high quality, reliable and cost effective supply chain. Ensure all services are delivered in full compliance with H&S and statutory requirements. Lead, mentor and develop your direct reports to achieve departmental and individual objective . Manage the out of hours service. Be an advocate and role model for safety, professionalism and high standards across the business -- working with internal teams, customers and supply chain partners. Identify and implement policy and procedural improvements to enhance customer experience, operational delivery, safety and commercial outcomes. Collaborate with other senior leaders across the business -- ensuring company values and business-wide standards of excellence are consistently maintained.

Qualifications & Experience:

Proven experience in a senior Facilities Management, Construction, M&E, or Property leadership role. Strong background in managing customer relationships and engaging with senior management. Demonstrable experience influencing, coaching, and developing operational leaders. Strong technical knowledge of relevant health & safety legislation, statutory compliance, and industry regulations. NEBOSH Diploma or equivalent, with CMIOSH status (preferred). Proven experience managing budgets, financial performance, and P&L responsibility. Track record as a Commercial or Contracts Manager with experience in leading operational teams. Proven ability to lead and develop teams of managers across multiple disciplines (Mechanical, Electrical, Fabric, Service Delivery). Excellent organisational and leadership skills. Strong commercial acumen with sound financial management capabilities. Full UK driving licence.
As a fast moving and growing business, there will be a need to continuously review key responsibilities and accountabilities whilst embracing ad-hoc tasks outside the core remit when required

We see this is an excellent opportunity to take on a key leadership role within a growing business, to drive the commercial success of the estimating function and to contribute to the continued development of Hi-Tech Property Services Ltd.

Job Type: Full-time

Pay: 60,000.00-70,000.00 per year

Work Location: In person