Job Description

Head of GI Pricing

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Deliver a "Member" first Pricing Strategy.
Lead the design, development and deployment of advanced Commercial and Personal Lines Pricing models.
Lead the team to optimise performance, innovate, and maintain a culture of continuous development where providing great customer outcomes is the priority.

About the role

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At NFU Mutual we put our customers at the heart of everything we do. The way we get things done is different and we're proud to be known for the great customer experience we provide. This great customer service extends across all areas of the business and pricing plays a key part in that customer journey. Our current Head of Pricing is heading into retirement with the perfect combination of strong pricing knowledge and a passion for people, these are big shoes to fill.



As Head of Pricing at NFU Mutual, you'll drive the team to deliver great customer outcomes and embed a culture that thrives on customer experience, innovation, and continuous improvement. In this senior leadership role, you will contribute to the direction and operation of the General Insurance Business. Promote and facilitate the implementation of NFU Mutual Group strategy, philosophy, and guiding principles to achieve desired market position and long-term objectives. You will build and maintain influential relationships with the pricing leadership community, business stakeholders and strategic partners, suppliers to ensure effective delivery of the long-term business objectives.



We are seeking a senior dynamic individual, currently operating at Director level to lead our strategic pricing function. You will have a proven track record at Director level and will have extensive experience of creating, monitoring, and reviewing a sustainable Pricing Strategy that ensures the cost-effective delivery of commercial and personal lines pricing. This strategy will align with our long-term objectives and market conditions. Additionally, the role involves directing the development and delivery of a robust Pricing infrastructure, incorporating technology, data, people, performance, and decision support tools. Knowledge and experience of developing an infrastructure that will enable NFU Mutual to compete effectively in current and future target markets and channels.



Reporting into the Customer Services Director, you will play a significant part in the Customer Services Executive team supporting delivery of business-critical programmes, service delivery and financial performance, you will be accountable for development and growth whilst managing within risk and governance frameworks. The ultimate aim is to drive customer outcomes and even in a fast paced or highly technical environment you instinctively put customers first.

Certification

This role is subject to certification. Certification applies to key roles within the organisation that meet set criteria defined by our regulators.



Certification is an internal process undertaken in line with regulatory requirements that is to be in place on appointment and annually thereafter.

Certified Function

This role is subject to certification for NFU Mutual Insurance Society Ltd due to being identified as:

Significant Management Function

A person who:



Is a head of a significant business unit



Is a member of a committee making decisions in a significant business unit



Was formerly a Significant Management Function (CF29) under the FCA's Approved Persons Regime.

Material Risk Taker

A person whose professional activities have a material impact on the firm's risk profile.

About you

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An experienced senior leader with Director level experience and a strong customer focus, you can confidently develop and lead a Pricing strategy with drive, precision, and collaboration. Comfortable to step into a role with autonomy from day one. You're a visionary leader with best practice experience and the ability to enable the business to make informed choices about customer and commercial strategies.



This is a highly regulated environment, and the role is governed by the certification regime you will have operated in this role previously and will have an in-depth knowledge of regulatory and compliance requirements in the insurance sector.



To join our team in this role, you must also be able to demonstrate the following:



Pricing expertise with a deep understanding of pricing principles, methodologies, and best practices.
Strong analytical and financial modelling skills to support data-driven decision-making.
Strong understanding of business principles and the impact of pricing on profitability.
Strategic thinking with ability to develop and implement long-term pricing strategies aligned with business objectives.
Analyse market trends, competitor pricing, customer demand, and other relevant data to identify pricing opportunities.
Work closely with other division and departments of NFU Mutual to ensure pricing strategies are integrated and effective.
Exceptional leadership and coaching abilities, with a track record of developing high-performing Pricing teams.
Experience of driving change, innovation and influencing direction within a senior leadership role.
Management of boards and committees at an executive level.
Strong communication and interpersonal skills, with experience of engaging senior management and stakeholders.
In depth understanding of the insurance industry and market dynamics relevant to the role.
Ability to identify and solve complex pricing challenges.
Experience of having operated under the Certificated Regime in the Insurance industry.


At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.



We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.



We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

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When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



Salary aligned to experience
Annual bonus (STIP up to 30% Group Bonus Scheme 10% of salary)
LTIP Max 50% of Base Pay
Car allowance of 9,500
This role is based in Stratford-upon-Avon, with some home working
Contributory pension scheme, up to 20%, including your 8% contribution
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies
28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
Private medical insurance family cover
Health screening
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel, and supermarkets
20 contribution to a monthly gym membership - subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee Volunteering - volunteer in the community for one day each year

Working at NFU Mutual

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We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.



We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.



We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Stratford-upon-Avon

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Tiddington Road

Stratford-upon-Avon

Warwickshire

CV37 7BJ


Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

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Kirstie Patterson