Job Description

This is a key role within the CDE CustomCare Senior team, and the post holder will report to the Director/Head of CustomCare and will work closely with the other department heads to ensure the success of CustomCare (CC).



The Global Support function exists to provide technical support to the CustomCare teams globally. This support can range from process / plant optimisation through to upgrade design and installation. At the heart of the role lies CDE's data driven philosophy.



The post holder will be required not only to lead a team of technically competent engineers and support staff but to also champion CDE SmartTech and provide strong input into its future development. This post holder will also be responsible for training and information sharing within CustomCare.



This person will have both a proven technical and leadership track record and a history showing willingness to learn and develop both themselves and their teams. The ability to communicate effectively both internally and externally is key to success in this position.



The reward is leading a world class support team within a global business that is at the forefront of technology and innovation.

About The Role

Responsibilities

Act as the figure head for the Global Support function and manage the various teams that sit within that function, these include (but not limited to). + Global Support Engineers
+ CC Design and Project Team
+ CDE SmartTech
+ CC Training and Helpdesk
Help drive aftersales globally, building and maintaining relationships with key customers and stakeholders. Travelling to the regions regularly to support customers at key touchpoints in their CDE journey. Provide a high level of technical and process support for the CDE CustomCare teams. Ensuring continued learning and development of these teams. Spearhead the development of and further use of the CDE SmartTech systems. Ensuring that CDE stays at the forefront of this technology, and that the systems provide a commercial benefit to CDE. Coaching and mentoring other engineers to develop their skills, continuous monitoring of competences Work as a key part of CDE's CustomCare management team, providing support and guidance to the other senior members. Ensure CDE policies and procedures are implemented throughout the teams.

Required Criteria

Skills Needed

About The Company

WE ARE CDE. ENGINEERED FOR YOU


We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.


We help our customers maximise their natural resources in the most sustainable way possible - with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers' needs precisely, operating in challenging environments from the Arctic to the Equator.


Wet processing is our sole focus -our experience and expertise is unmatched in this field.


Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our "Customer for Life" mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.

Company Culture

We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.


OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.


To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.


We are renowned for our energy and can do attitude.... and at times seemingly delivering the impossible. We also know that all the will in the world won't take us anywhere unless we work together. And we like to have fun together - life's too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.


We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

Not disclosed