Job Description

Overview

We're seeking a creative, experienced hands-on leader to oversee and elevate our guest accommodation plans. This role blends operational excellence, brand development, and commercial growth -- ensuring our rooms are a standout feature of our hospitality offering

Responsibilities

Guest Experience Excellence

Deliver an exceptional, seamless experience for every guest, from booking to check-out.

Service & Standards Development

Continuously improve room standards and amenities to meet the needs of our target market, ensuring consistency across all sites.

Marketing & Promotions

Collaborate with marketing to maximise room occupancy and revenue through targeted campaigns, partnerships, and promotions.
Create and manage basic marketing materials and social media campaigns to promote rooms and guest experiences.

Operational Integration

Work closely with pub teams to ensure room operations are fully integrated with dining and bar services, creating a unified guest journey.

Brand & Quality Assurance

Develop and implement brand standards for rooms across all pubs, ensuring consistency, quality, and innovation.

Revenue & Cost Optimisation

Monitor performance metrics, manage budgets, and identify opportunities to increase profitability while maintaining high standards.

Local Partnerships

Build relationships with tourism boards, heritage organisations, and community groups to enhance guest experiences and create unique offerings.

Strategic Communication

Communicate business development plans clearly to site managers and department heads, ensuring alignment and engagement.

You will thrive if you have

Proven experience in hospitality, ideally in boutique hotels, pubs with rooms, or guest accommodation. Strong leadership and project management skills. Commercial acumen with a track record of driving revenue and improving guest satisfaction. Ability to create engaging social media content and basic marketing materials. Passion for creating memorable guest experiences. Excellent communication and stakeholder management abilities. Willingness to travel across sites and work flexibly as the business grows.
Job Type: Full-time

Base Pay: From 45,000.00 per year

Work Location: In person

Application deadline: 31/10/2025