Job Description

Head of Guest Services

Location: Cofton Holidays, South Devon

Full-time | Permanent 5 days out of 7 inclusive of weekends Salary Competitive

Make memories. Lead a team. Love where you work.

Set in stunning South Devon, Cofton Holidays has been creating unforgettable breaks for generations. With a blend of countryside charm and modern facilities, were proud to offer exceptional holidays and that wouldnt be possible without our incredible team.


At Cofton Holidays, we're not just another holiday destination were a family-owned, award-winning resort nestled along South Devons beautiful coastline. We create lasting memories for our guests, and we believe that starts with our people.


Our team is more than staff theyre family. If you're enthusiastic, passionate about guest experiences, and ready to take the lead in a supportive, fun, and rewarding environment, then wed love to hear from you.

About the Role

As Head of Guest Services, youll be the driving force behind every guests first impression and overall experience. Youll lead multiple departments with one goal in mind: delivering unforgettable stays and exceptional service from start to finish.


Youll thrive in this role if you love variety, enjoy solving problems, and have a natural talent for motivating others to deliver their best.

Your Key Responsibilities

Youll oversee the following departments:


Guest Services & Touring: Oversee and support the management for the front-of-house reception, ensuring a great guests experience journey from pre booking to departure and beyond. Accommodation & Cleaning: Uphold the highest of standards are maintained across all accommodation and venues, whilst ensuring the housekeeping and cleaning operations have the support needed. Wardens & Security: Safeguard a safe, welcoming, and supportive environment across the park, with 24/7, year-round guest assistance and security provision.
Your day-to-day will include:


Leading, developing, and inspiring the teams to deliver a consistent and outstanding guest experience. Analysing guest feedback, via online reviews, and NPS / GRi data to continuously improve service and work alongside out Guest Services Manager to drive our reputation. Working closely with the Head of Operations and collaborating with other departments to align on strategy and guest communications. Collaborating with the marketing and events to enhance our brand and drive engagement. Ensuring all guest issues are dealt with promptly and professionally, always aiming for a positive outcome. Driving innovation by proactively reviewing and improving existing processes. Stay informed on industry developments and proactively identify new business opportunities. Collaborate effectively with the department to achieve agreed KPIs, while maintaining accurate performance tracking and reporting.

What Were Looking For

Proven experience in a similar leadership role within the hospitality or leisure industry Strong communication and people management skills A guest-first mindset with a passion for delivering above-and-beyond experiences Enthusiasm, initiative, and the ability to multitask in a fast-paced environment

Why Work With Us?

We take care of our team the way we take care of our guests with generosity, support, and a little extra sparkle.

What Youll Get:

Free access to our onsite gym and swimming pool Onsite discounts enjoy savings across food and beverage outlets, retail, and family holiday accommodation External discount scheme through Salary Extras including lifestyle and high street brands Medical plan (after probation period) Workplace Pension Plan Recognition and reward platforms Ongoing professional development and training opportunities Employee Assistance Programme (EAP) 24/7 mental health and wellbeing support Team social events Free onsite parking

About Cofton Holidays

Set in stunning South Devon, Cofton Holidays has been creating unforgettable breaks for generations. With a blend of countryside charm and modern facilities, were proud to offer exceptional holidays and that wouldnt be possible without our incredible team.