Job Description

We are a friendly independent insurance broker based in Faringdon, Oxfordshire, SN7 7HU. We work within various markets including Commercial, Cyber & Risk Management, Sports & Leisure, Freight & Marine Cargo, Health & Wellbeing, Home & Property Owners, Travel & Holiday, and more.



If you are interested in joining our team please email Lana Tilley: lana.tilley@bgi.uk or call on 01367 246149.

Head of Home Insurance

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Salary 35,000 to 45,000 a year, full-time, permanent, Monday to Friday - Faringdon, Oxfordshire.

BENEFITS

Company Pension Personal Accident Cover 25 days hols, increasing by 1 day per year to a max of 30 days, plus bank holidays Enhanced maternity and paternity pay Hybrid working Employee Referral Programme Perks at Work Scheme Employee Assistance Programme Performance Related Bonuses Company Events

Purpose of the Role

To establish a new household account/facility in support of the Commercial team at BGi.uk with a focus on Mid and High Net Worth clients, with a view to grow and lead a new team. To provide expert advice, placement, and servicing of household insurance policies for clients in the UK, ensuring the delivery of tailored solutions, competitive terms, and excellent customer service. The role requires maintaining strong relationships with insurers and clients while ensuring compliance with regulatory standards.

Key Responsibilities

Client Servicing & Advisory


Act as the primary contact for clients seeking household insurance solutions. Assess client needs and provide suitable insurance recommendations. Prepare and present quotations, renewals, mid-term adjustments, and endorsements. Provide advice and guidance on policy coverage, exclusions, and claims processes.

Broker & Insurer Relations

Negotiate competitive terms with insurers to secure the best outcomes for clients. Maintain strong relationships with insurers and underwriters to maximise placement opportunities. Keep up to date with household insurance products, policy wordings, and market developments.

Sales & Retention

Generate new business opportunities from your particular sphere of knowledge, through referrals, cross-selling, and marketing initiatives. Help create and achieve agreed sales, retention, and profitability targets. Deliver excellent customer service to ensure high client retention.

Compliance & Administration

Ensure all client files and communications are fully documented and compliant with FCA regulations. Handle payments, policy documentation, and renewals in line with company procedures. Adhere to Treating Customers Fairly (TCF) principles and other conduct standards. Train junior staff in the principles and procedures of Personal Lines (non-motor) Insurance.

Key Skills & Competencies

Strong knowledge of UK household insurance products and markets. Excellent communication and interpersonal skills. Negotiation and influencing skills with both clients and insurers. Attention to detail and accuracy in policy administration. Ability to work under pressure and meet targets. Customer-focused approach with problem-solving ability. Ability to address small groups of potential clients

Experience & Qualifications

Previous experience as an Insurance Broker within personal lines / household insurance. Strong understanding of FCA regulatory requirements. Cert CII qualification preferred (or willingness to study towards). Proficiency in insurance broking systems and Microsoft Office. Clean driving license

About Us

BGi.uk and BGi.eu are wholly independent brokers offering bespoke, tailored insurance solutions for businesses in the UK and the EEA on a global basis: both to our clients directly and via our broker network. We manage this by facultative placements and via our specialist schemes and facilities.

How to Apply

Please send your CV to lana.tilley@bgi.uk or contact Lana on 01367 246149 for further information.


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