Job Description

This is a hands-on role centred on the resort's luxury country house hotel, MacLeod House & Lodge, Heritage Retreat and Clubhouse.


With oversight for housekeeping standards and guest amenities across the estate facilities, this role is an integral part of the day-to-day operations of the business and requires meticulous attention to detail and the highest standards of finesse and cleanliness.


Working closely with hotel management and resort services teams, this post operates on a shift-based system including occasional evening and weekend working in line with the seasonal needs of the business.

Contract:

Permanent, Full-time

Reports to:

Head of Operations


Key Duties & Responsibilities:
Direct the day-to-day housekeeping team to ensure all public areas and guest rooms are always prepared and maintained to the highest standard of cleanliness and five-star status Oversee the housekeeping activities and manage rotas proactively in response to business fluctuations Oversee and manage laundry stock control, in-room amenities supplies and stock Ensure guest rooms, public rest rooms and lounge areas within MacLeod House, Clubhouse and Heritage Retreat are immaculate and ready for guests every day Report any missing or damaged items, ensuring they are replaced and repaired Comply with Health and Safety and COSHH regulations rules in line with best practice and company policies Undertake regular deep cleaning as part of an annual cleaning and maintenance programme Review and update standard operating procedures for housekeeping staff and cleaning contractors, in line with the needs of the business Train new housekeeping members and monitor external cleaning contractors Undertake site-wide housekeeping and cleaning activities, including the office, maintenance buildings, and staff accommodation, when required Work with management to identify operational improvements and efficiencies wherever possible Support the hotel management team with guest services including in-room amenities and enhancements, welcome gifts, turn-down and VIP in-room services Assist hotel management with decor maintenance and presentation including flower displays, fruit displays, cabinet displays and public areas Any other duties or activities necessary to support management with the smooth operation of the business Proactively manage and lead the housekeeping team Act as duty management and undertake guest check-in and departure Remain up to date with system procedures, rates and core hotel activities

Qualifying Criteria:

Meticulous eye for detail and demonstrable commitment to maintaining high standards Excellent timing keeping and good organisational skills Positive and flexible approach to work including weekend and evening shifts Proactive with the ability to work with minimal supervision

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.


INDMANAGE