Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Bromford Flagship, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.
We're after a creative, independently minded and bright person to support our leadership team drive continuous improvement, offering constructive challenge to the 'status-quo', driving research, learning and delivering on key improvement opportunities.
With a solid grounding in social housing (regulations / rent setting / operations etc) you will design, lead, coordinate and support a wide range of strategic and improvement projects, ensuring the delivery of high-quality, efficient and customer-focused housing services.
Whilst leading our complaints function for the East, you'll ensure we treat customers with empathy and respect, that we manage our complaints in line with the Ombudsman Code, and that, most importantly, we learn and improve from key themes / trends.
You'll lead on research across the directorate, with a small in-house team to drive both operational data projects but also larger macro research projects that lead to improvements in service and generate positive PR for the organisation.
Proven experience in project management with strong organisational skills is required, with the ability to manage multiple projects and priorities simultaneously. You'll need excellent communication skills, an analytical mindset, and the ability to identify process improvements and drive change.
Educated to degree level or equivalent, or with equivalent experience. Professional housing or related qualification or be willing to work towards. You will also require a full UK Driving Licence.
This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered.
The successful candidate can be based in any Flagship office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham & Bury St. Edmunds.
In return for your hard work, we offer a competitive salary of up to 75,000.00 per annum and a benefits package that includes:

• Company Car
• Unlimited Annual Leave
• Private Medical Cover
• Death in Service Benefit / Company Pension
• Company Sick Pay
• An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached t, for responsibilities and requirements details.
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job.
If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click , to see the full list of benefits for this job.
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 16.12.2025. Interview Date: 19.12.2025, In King Street, Norwich.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Head of Housing Projects - Reference Number 9840
About Us
Victory / Samphire/ Newtide Homes is part of . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.

Skills Required