Job Description

Head of HR Operations

Job Summary

The Head of HR Operations will develop and lead the HR Operations function; to develop and oversee efficient, scalable, and high-quality HR processes. The role oversees HR systems, governance, payroll, benefits, employee data management, and HR service delivery.


A member of MDU SLT; the post holder is responsible for strengthening HR infrastructure, optimising workflows, improving service levels, and enabling a seamless employee experience.

Key Responsibilities

1. HR Operations Strategy and Leadership

Develop and implement a comprehensive HR Operations roadmap aligned to MDU goals and HR plans Identify and resolve process gaps; drive continuous improvement and standardisation of clear and robust HR processes. Collaborate with the HR team to Support the Admin Manager with end-to-end HR lifecycle processes, including onboarding, contractual changes, pay adjustment, absence management and offboarding Support the HR BPs with development and delivery of Talent Development and Succession plans Partner the Education Team to develop and deliver Professional and Management Development programmes for MDU employees Mentor and support junior members of the HR team

2. HR Systems & Technology (HRIS)

Oversee HRIS and technology, accountable for system enhancements and automation of HR processes. Drive digital transformation initiatives within HR, including self-service tools, workflow automation, and analytics. Ensure alignment and buy in from relevant stakeholders (e.g. Exec, SLT, Change) Partner IT to ensure data integrity, security, and system compliance

3. Payroll, compensation & benefits

Support the Payroll Manager to ensure accurate and timely payroll processing across all business units/regions. Oversee employee benefit programmes, implementing new initiatives; own pension/benefits enrolment cycles and audits. Manage 3rd party relationships with brokers/vendors to ensure cost effective services Partner with Finance to support budgeting, cost forecasting, and reporting.

4. Employee Data & Compliance

Manage employee records, data governance, and document retention policies. Provide reporting data as required to inform business and financial decisions and internal policies. Develop HR dashboards and analytics that provide actionable insights on workforce operations. Partner with HR Business Partners (HRBPs) and leadership to influence decision-making through data trends. Support audit requests and be the HR owner for compliance reviews; e.g. Gender Pay Gap reporting

7. Cross-functional Partnership

Collaborate with Legal, IT, Finance, and business leaders to support MDU priorities. Serve as an escalation point for operational issues and complex employee matters.

Education

Bachelor's Degree or equivalent (CIPD level 7)

Experience

Significant experience in senior/leadership HR Operation roles Strong knowledge of UK employment legislation and HR best practice Proven experience implementing and managing HRIS systems Significant experience managing payroll interfaces and employee benefits Proven project management to deliver added value HR projects

Competencies:

Excellent stakeholder management with influential and motivational communication skills Team player mentality with a willingness to jump in and help where needed. Strong analytical mindset; comfortable with H metrics and dashboards Change agent, driving CI initiatives * Comfortable to operate as a self starter and effectively in an ambiguous environment