Job Description

Permanent, full time (37 hours per week)

Closing date: Sunday 10th August 2025

Interview date: Wednesday 3rd September 2025

Come and make a real difference as our Head of Income!


Everyone should have a warm, safe, affordable home. As our Head of Income, you'll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.


You'll be part of the senior management team, leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies. You'll take ownership for the success of your teams as they support tenants in the important journey of moving home, setting tenants up for success in their homes, manage a range of tenancy accounts, and support tenants that fall into arrears with an aim to keep them in their homes.


Driving a culture of accountability and visibility you'll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.

What you'll bring to our team

As a member of the Senior Management Group, you'll identify and mitigate risks, ensuring that we meet our legal, compliance and regulatory obligations in your area of expertise. You'll be able to recognise areas for improvement and regularly review and develop your teams' policies and procedures. You'll deliver ambitious plans and effectively manage your budget to ensure Value for Money.

What we are looking for

Strong understanding of income and debt recovery, including tenancy management is essential.(minimum of three years). An experienced senior manager, who has led multi-disciplined teams. Highly developed skills in tenancy management for all tenure and lease types. Excellent people management skills Experience in safeguarding management in relation to vulnerable adults and children. Excellent strategic and analytical skills.

Qualifications

Chartered Institute of Housing qualified or equivalent. Evidence of continued professional development. Full UK driving license with access to a vehicle insured for business purposes.


INDHIGH


Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.


It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.


We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so.


And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself.


Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now.