Job Description

The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business.

• Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools).
• Vendor management, release coordination, Tier 1-3 application support
• Training, user support, franchise onboarding
• Align systems to evolving operational needs
• Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management
• Provide application enablement and integrations in support of ecommerce growth
• Evaluate and recommend new technologies to support growth and innovation.
• Ensure applications comply with GDPR, and industry standards.
• Identify inefficiencies and automate workflows across departments (sales, marketing, operations).
• Drive adoption of Digital tools amongst staff and ensure proper training

Opportunity to apply experience and knowledge of ITGreat opportunity for career progression
A successful Head of IT Applications should have:

• Proven experience in managing IT applications within the retail industry.
• A strong background in software development, implementation, and optimisation.
• Knowledge of industry best practices and emerging technologies.
• Excellent leadership and project management skills.

The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have:

• Strong project management and change management skills
• Strategic thinking and business acumen
• Excellent communication and stakeholder engagement
• Analytical mindset with data driven decision making
• Deep understanding of customer journey mapping and UX
• 7+ years in business applications, IT management, or digital transformation
• Experience in beauty, wellness, retail, or hospitality industries preferred
• Proven track record of leading enterprise software implementations (e.g., CRM, ERP)
• Familiarity with SaaS platforms and cloud-based solutions

Tools & technology proficiency

• CRM
• ERP
• E-commerce: Shopify
• Power BI, Tableau, Google Analytics

This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers.

• Opportunities for professional growth and development.
• Pension
• Bonus
• Private Medical

Skills Required