Job Description

We are looking to recruit a Head of IT Operations (UK & IRL), based at our head office in York.



This role is integral to managing the day-to-day operations of all VetPartners' IT solutions for the UK & Ireland.



The individual in this role will report to the UK Managing Director and closely collaborate with the Group Technology & Information Security Directors. The key responsibilities include ensuring optimal operational performance of technology solutions within the UK & Ireland and implementing new solutions that adhere to our group technology standards.



We are searching for a candidate with experience in complex organizations, akin to a managed service provider, but who also possesses the flexibility and adaptability of an entrepreneurial business. They will manage local country third-party IT providers and work closely with the Group technology and security functions to ensure a consistent, secure, and robust technology stack supporting our practices.

Key Responsibilities:

Manage the day to day operations of all VetPartners' IT solutions.



Ensure availability, security and scalability of all IT solutions, including networks, applications and data, underpinning VetPartners' offerings. Define, measure, track and evolve Key Performance Indicators & Service Level Agreements. Manage partners / vendors to ensure full service integration that provides an end-to-end IT offering designed with our customers in mind. Identification of IT risks and threats and implementation of agreed mitigating actions. Investigation and resolution of IT incidents. Provide highly available IT Help desk support services in line with VetPartners' working practices. Work proactively alongside Project delivery teams Support and develop the service delivery and infrastructure teams


Furthermore, the successful candidate will create a culture of continuous professional development, transition new ways of working into business-as-usual, and continuously improve capabilities and optimize processes.

Experience:

An effective senior manager and team player with the ability to manage relationships with a wide range of stakeholders.



IT service delivery and support aligned to industry good-practice. Experience of working in an agile environment Leadership and the ability to motivate and develop others. Resilient, able to work within a changing and developing environment. Ability to engage and build rapport with a wide range of stakeholders and vendors / partners.

Essential requirements:

Extensive experience in senior IT roles with management of circa 20+ colleagues. Leading IT organisation in a fast-moving environment. Experience of introducing new and innovative ways of working into organisations. Management of third-party solution/ service providers and contracts. Knowledge of infrastructure solutions including data centre provision. The role requires a minimum of 3 days per week in-office, as a minimum

Desirable:

* Healthcare industry experience - or experience in an IT Magaged Service provider supporting a similar service.