Job Description

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About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.





Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -

Trust, Respect, Unity, and Empowerment.

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About The Role:

Shift Pattern:

Monday to Friday

Role Purpose

The Head of Maintenance will lead the Facilities Maintenance team to ensure that all buildings, infrastructure, and associated assets across Thorpe Park Resort are maintained to the highest standards. This role is critical in delivering a safe, reliable, and visually appealing environment for guests and staff, while ensuring compliance with health, safety, and statutory regulations.

Key Responsibilities

Leadership & Management

Oversee daily operations of the Facilities Maintenance team, including electricians, plumbers, and general maintenance staff. Recruit, train, and develop team members to maintain high performance and safety standards. Manage shift schedules and allocate resources effectively to meet operational needs.

Maintenance Operations

Develop and implement preventative maintenance programs for all park facilities, including buildings, utilities, and guest areas. Ensure timely response to reactive maintenance requests and emergency repairs. Supervise contractors and vendors for specialist works, ensuring compliance with company standards and legal requirements.

Compliance & Safety

Ensure all maintenance activities comply with health and safety legislation, Merlin Entertainments policies, and industry best practices. Conduct regular inspections and audits of facilities to identify hazards and implement corrective actions. Maintain accurate records of maintenance activities, inspections, and certifications.

Budget & Planning

Manage maintenance budgets, monitor expenditure, and identify cost-saving opportunities without compromising quality. Prepare reports on maintenance performance, asset condition, and improvement plans for senior management.

Guest Experience & Presentation

Ensure all public areas, staff facilities, and back-of-house spaces are maintained to a high standard of cleanliness and presentation. Support operational teams during peak periods to minimize downtime and enhance guest satisfaction.

Qualifications & Experience

Proven experience in a senior maintenance or facilities management role, ideally within leisure, hospitality, or theme park environments. Strong knowledge of building services, including electrical, plumbing, HVAC, and general maintenance systems. Excellent leadership and team management skills. Familiarity with planned preventative maintenance (PPM) and CAFM systems. Budget management and project planning experience. Recognized qualifications in engineering, facilities management, or a related discipline.

Skills & Attributes

Strong problem-solving and decision-making abilities. Excellent communication and interpersonal skills. Ability to work under pressure and adapt to changing priorities. Commitment to health, safety, and environmental standards.

Additional Information

This role requires flexibility, including working weekends and bank holidays during peak season. Occasional work at heights and outdoors in varying weather conditions. ###

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.




We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.