Head of Observability Job in Plug

Head Of Observability

London, ENG, GB, United Kingdom

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Job Description

Were hiring a Head of Observability to lead the strategy, tooling, and delivery of observability across complex platforms and services. This is a senior leadership role that combines deep technical understanding with strong stakeholder management and the ability to drive enterprise-scale observability adoption. You'll define the vision, build high-performing teams, and partner closely with engineering, SRE, security, and product to embed observability into the heart of how systems are built and operated.

Key Responsibilities:

Own the observability strategy and roadmap across logs, metrics, traces, and digital experience monitoring Lead the design and delivery of scalable observability platforms Build and manage a team of observability engineers and specialists Define SLIs/SLOs in collaboration with product and engineering to measure and improve system reliability Drive adoption of observability tooling and best practices across engineering teams Partner with stakeholders to enable proactive incident detection, root cause analysis, and performance tuning Establish governance, standards, and automation for consistent observability implementation across services

What You Need:

Deep experience in observability, monitoring, or SRE leadership roles Strong technical knowledge of modern observability stacks and telemetry standards such as OpenTelemetry, ELK, Datadog, Grafana, Prometheus Splunk Proven experience leading teams and delivering observability at scale in cloud-native environments (AWS, Azure, or GCP) Solid understanding of DevOps, site reliability, or platform engineering principles Ability to translate business goals into actionable observability outcomes Excellent communication and leadership skills with a strategic mindset