Job Description

End Date
Monday 02 June 2025
Salary Range
0 - 0
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Summary
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JOB TITLE: Head of Onboarding & Banking Servicing
SALARY: Starting from 114,000+ (dependent on experience)
LOCATIONS: Birmingham / Edinburgh
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. This role requires travel between our operational sites.
About this Opportunity
Within Client Operations we're dedicated to providing a streamlined end to end journey for clients, utilising new ways of working and technology along skilled colleagues to deliver best in class service.
Bringing together a range of teams aligned to the initial onboarding journey and system set up - we're looking for someone to lead the teams to deliver on our ambitious plans aligned to Corporate & Institutional Banking's (CIB) significant growth strategy. The teams are involved in a range of strategic programmes to deliver significant improvement in journey efficiency, partnering with a range of platform teams.
We need someone capable of working with partners across the entire E2E journey and bringing the c.250 colleagues on the journey with you while continuing to make Client Operations an excellent place to develop. The activity sitting in your area of responsibility is essential in delivering high quality client experience and ensuring our clients can access products across the group.
Key AccountabilitiesOptimising cost to serve through driving efficiency through the operation Effective delivery and oversight of business performance against shared service agreements Leading the business through significant strategic investment programmes and delivering business transformation through continuous improvement and driving the introduction of new technology to optimise E2E client journey Partner effectively with coverage and product partners taking a role in shaping business strategy Operational cost and risk management Industry understanding

In this role you'll play a part in the delivery of the following client journeys:Onboarding - Responsible for supporting and managing the new-to-bank onboarding for Mid Corporate, Corporate & Institutional Banking Clients and LBCM. In addition to supporting the KYC and OKYC requirements for LBCM NA Credit Support - Performing complex credit monitoring, renewal and payment related tasks on various credit systems supporting across BCB and CIB. GEM - Delivering the onboarding and ongoing servicing for CIB clients aligned to the GEM platform Service Optimisation - Conducting service reviews for clients to drive improvement in servicing

What You'll Need
Your application will demonstrate strong alignment with:Complex Process Understanding: Capability to oversight a range of complex processes with high level governance/industry requirements Change Partnership: Proven partnership with platforms to deliver strategic programmes in an agile delivery environment Strategic Solution Development: Able to structure strategic programme requirements to secure investment to deliver significant journey transformation Customer Experience: Ensuring continued high performance and pro-actively finding opportunities to reduce E2E experience times Colleague: Leading a high performing team through high quality coaching and scale leadership capability to inspire and develop Risk Management: Experience of RCSA frameworks and pro-active risk management and leading creation of plans to manage operational risk

About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.
We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.