Job Description

Head of Operational Logistics - North - Muller Milk & Ingredients Division (Field-Based)



About Muller Milk & Ingredients Division (MMID)



Muller Milk & Ingredients is the UK's leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. MMID operates a nationwide logistics and manufacturing network, delivering over 1 billion litres of milk annually to more than 6,000 locations. We are committed to operational excellence, sustainability, and supporting British agriculture.



We are now seeking a strategic and transformational leader to join our team as

Head of Operations - MMID

. This is a high-impact, field-based role responsible for driving operational performance, leading change, and aligning site-level execution with group-wide strategy.

Location

: Field Based (Hybrid)

Pattern

: Monday - Friday (40 hours per week)

Sector

: Fast-Moving Consumer Goods (FMCG) | Logistics | Supply Chain

Remuneration

: Competitive salary + benefits




Key Responsibilities





Strategic & Operational Leadership


Align site strategies with overall Group objectives to deliver world-class performance in safety, quality, service, cost, and people. Lead the development and execution of long-term operational plans, ensuring alignment with MMID's commercial and supply chain goals. Drive continuous improvement through benchmarking, key performance indicator (KPI) tracking, and cost-competitive initiatives.
Performance & Financial Management


Full ownership of site-level financial performance, including budget delivery, cost control, and profit improvement. Identify and implement opportunities to reduce cost, maximise yield, and improve labour efficiency. Provide governance for major capital projects and oversee asset optimisation.
Change & Transformation


Lead cross-functional change initiatives across Manufacturing, Supply Chain, Commercial, and Engineering. Champion continuous improvement methodologies such as:

Kaizen (continuous, incremental improvement)

Kanban (visual workflow management)

SMED (Single-Minute Exchange of Dies - rapid equipment changeovers)

SIC (Short Interval Control - frequent performance reviews)

5S (Sort, Set in order, Shine, Standardise, Sustain)

Six Sigma (data-driven process improvement)

Drive systems and process innovation to support transformation and scalability.
People & Culture


Inspire and engage site teams to deliver stretching KPIs through clear communication, recognition, and development plans. Build high-performing teams, manage succession planning, and lead talent development across operational functions. Foster a culture of accountability, collaboration, and continuous learning.
Customer & Commercial Focus


Partner with Commercial and New Product Development (NPD) teams to ensure operational readiness for new product launches and customer requirements. Act as a senior ambassador for MMID, supporting customer relationships and site visits. Ensure consistent delivery of excellent service and compliance with customer and regulatory standards.
Compliance & Governance


Ensure full compliance with Health, Safety, Environmental, Food Safety, and Regulatory standards. Lead environmental initiatives and sustainability projects in line with MMID's Environmental, Social, and Governance (ESG) commitments.




What You'll Bring


Proven leadership in complex, high-volume manufacturing or logistics environments. Strong financial acumen, including profit and loss (P&L) ownership and capital project governance. Expertise in operational strategy, systems thinking, and continuous improvement. Experience leading transformational change across people, process, and systems. Ability to influence and collaborate across matrixed, multi-stakeholder environments.




Ideal Candidate Profile


Strategic thinker with a hands-on approach to operational excellence. Energetic, resilient, and passionate about delivering measurable results. A sophisticated communicator and relationship builder. Curious, data-driven, and committed to continuous improvement. A visible leader who inspires teams and drives cultural change.




Ready to make a lasting impact in logistics leadership?





Apply now to become our next

Head of Operations

.





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