Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As we look to lead our industry, JLL believes that deep sector-focused experience and expertise is the best way to bring maximum value to our clients. Therefore, the appointment of a Head of EMEA Operational Real Estate is a pivotal step. They will be accountable for owning client account management and driving business development in the region for all clients in this sector. This position will play a critical role in our transition away from a geographically-focused approach - including design and execution of a sector growth strategy, building relationships and eminence across the region, and managing delivery quality for sector clients. Ultimately, they must work with leaders and valuers across the regions and pillars to deliver on revenue targets for the sector. This role reports to the EMEA Head of Investor Services Value & Risk Advisory and will need to work closely across all the Investor, Secured Lending and Risk Advisory Pillars, together with Global Valuation CPO, Marketing, and other business lines.
What your day-to-day will look like:
Develop and execute regional growth strategy for the Operational Real Estate Sector
Set and deliver on quarterly and annual growth targets; KPIs will include: overall sector revenue, renewal revenue, revenue from new clients, CAGR, sector margin (or regional margin where not available).
Lead Client Management for the sector
Identify top JLL clients
Build personal relationships with top clients in the region (consistent contact, client visits)
Implement account development plans to increase % of wallet share
Secure renewals of key contracts
Lead new business development for the sector
Identify and prioritize target clients
Build and execute plan to penetrate account
Design, recommend, and build a team of Operational Real Estate sector specialists with the ability to serve client needs across the region
Develop the knowledge, skills, and eminence of the sector specialists
Develop and manage quality of the Sector service offering and deliverables (e.g., methodologies, quality, instruction letters, standardized reporting)
Develop a plan to create internal awareness of our sector capabilities and any new expectations around client accounts/development/management
In collaboration with the wider strategy, identify, develop and rollout sector-specific solutions/products that differentiate the JLL brand between Lender and Investor
In collaboration with Marketing, develop and execute on plan to elevate and differentiate the JLL brand across the region for this sector - this may include speaking engagements, publication of eminence or novel indexes, leadership/participation of industry groups
Work with JLL's other business lines to build relationships with their sector experts, identifying and capturing cross-selling opportunities
Maintain deep knowledge of the competitive space - collecting and collating competitive intelligence including market trends, key competitors in the sector, their products/services, pricing - and recommending plans how to stay ahead or counter competitive actions
Identify and present potential acquihires, M&A, JVs, and sector advancement opportunities to the CRO and executive team; drive execution, adoption, and monetization of these opportunities
Required Skills and Experience:
Extensive and demonstrable experience of business development for Valuation, Advisory or related CRE services, including a track record of delivering on revenue targets
Extensive and demonstrable experience and/or background in serving either the Operational Real or Commercial Real Estate sectors
Leading Leaders - ability to drive and influence other internal business leaders to deliver results
Collaborative approach - works effectively across a complex organization with a team and firm-first orientation
Exemplary executive presence - has the gravitas and sophistication to appropriately command the room, both internally as a leader and more importantly externally with clients.
Leading teams - proven ability to build, develop, and drive a new business development team to deliver aggressive growth
Strategic and critical thinking - exhibits strong levels of insight and intellectual curiosity
Structure and Process - Successfully demonstrate the application of analytical and conceptual problem-solving skills and a highly efficient and structured work method
Digitally astute and forward-looking - an early adopter of technology and driver of digital products
Culturally-astute - experienced working in different cultures and able to deliver across borders
Unwavering ethical standards; drives excellence and innately collaborative
Industry qualifications (RICS, API, etc) desirable but not essential
Location:
On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
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