Job Description

Salary:

68,000 - 76,000 + On Call (7,000 p/a)

Hours:

Full time, 37.5 hrs.

Location:

Bracknell RG12 1YQ (UK travel required).

Job Summary

This Head of Operations role is key to delivering high-performing, cost-effective operational and digital services. As a senior leader, you will:

Oversee daily operations and personnel across all services - Lead delivery of organisational strategy and transformation initiatives Represent EBPC in digital innovation, service design and system implementation You will empower teams, support new business, and uphold professional standards through effective decision-making and problem solving

Key Responsibilities

Leadership & Strategy

Provide leadership to staff and lead delivery of the EBPC strategy Develop and oversee projects, ensuring they are resourced and within budget Act as Deputy AEO and participate in the operational on-call rota Seek and support business development and tendering activities Ensure performance, compliance, and productivity reporting to the executive team

Operations Management

Lead contract reviews with commissioners and suppliers; take corrective action as needed Maintain close operational and clinical team relationships Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners) Identify and act on opportunities for cost savings and service improvement Flex operational models to maintain safety and budget compliance Support SOP and policy development across services

Digital & Business Intelligence

Lead digital solution implementation, ensuring secure and robust architecture Promote clinical engagement and digital integration in service design Represent EBPC in digital policy and national strategic programmes Oversee Business Intelligence, including data quality, submissions, and capacity planning Ensure digital compliance (IT security, DSPT, Caldicott), EPRR standards, and budget control Lead a skilled digital and BI team

Other Requirements:

Ability to work in a fasted paced environment with priorities changing frequently Value diversity in the workplace. Positively represent the Operations team and EBPC at all times. High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times. You are required to adopt a flexible approach. You are required to deal with any real or potential safety hazards. You are required to maintain a mutually supportive working relationship with all EBPC staff. EBPC maintains a no smoking policy on premises and grounds.

About EBPC

EBPC is a well-respected enabler of high-quality NHS services. Established 28 years ago as an out of hours GP service, we have now grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Integrated Care Systems, Acute and Community NHS Trusts. We are incredibly excited to now be embarking on the next stage of our development as we move into an ever-expanding digital space, running alongside our core business.

For full job and person specification pack please send an email to Joanne.muhove@ebpc.nhs.uk

If you are passionate about leveraging technology to improve healthcare delivery, we invite you to apply for the Head of Digital position at EBPC by sending your CV and cover letter to Matt.Widdows@ebpc.nhs.uk by 5pm on the 18th of August 2025.

Job Types: Full-time, Permanent

Pay: 68,000.00-76,000.00 per year

Benefits:

Company pension Free parking On-site parking Sick pay UK visa sponsorship
Schedule:

Monday to Friday Overtime
Ability to commute/relocate:

Bracknell RG12: reliably commute or plan to relocate before starting work (required)
Experience:

Management: 10 years (required)
Location:

Bracknell RG12 (required)
Work Location: In person

Application deadline: 18/08/2025
Reference ID: Head of Ops 02