Job Description

Job Introduction

Job Title: Head of Operations

Location: Hampden Park - Glasgow

Competitive Salary + Bonus

Holidays: 23 days increasing to 26 days after 3 years

40 hours per week

Job Introduction

To lead and oversee the operational delivery of all hospitality, retail, conference, and event services at Hampden Park, ensuring the highest levels of service, safety, and profitability in line with Sodexo Live! and client standards.

The Head of Operations is accountable for driving operational excellence across all service lines on both match and non-match days, developing a high-performing team, maximising revenue opportunities, and ensuring compliance with contractual obligations and legislative requirements.

The role acts as deputy to the Venue Services Director and plays a key part in maintaining Hampden Park's reputation as Scotland's National Stadium and one of the UK's premier live event venues.




What You'll Do:

+ Maximise the profitability of the contract within area of responsibility and deliver the required results + Manage site specific conference & banqueting, match day hospitality services and retail teams in accordance with the Contract and SLA's in place
+ Deputise for the Venue Services Director (VSD) in their absence
+ Ensure business deadlines and targets are met in a timely manner and/or as directed by the VSD
+ Manage the services and teams to the agreed standards
+ Lead the team by example and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm
+ Take accountability and responsibility for delivering required results
+ Maintain personal resilience in all situations
+ Prioritise workloads effectively, plan activities to meet the needs of others. Show attention to detail, proactively plan activities and time, to minimise reactivity and maintain a sensible work-life balance


What You Bring:

Proven experience in leading large-scale hospitality, stadium, event or multi-site operations Strong commercial and financial acumen with a track record of achieving P&L targets Excellent leadership, people management and communication skills with experience managing diverse teams Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels In-depth knowledge and experience of delivering food & beverage, retail, and event operations Strong understanding of health & safety, food safety, and licensing compliance Expertly manage day to day client, customer and supplier relationships Deliver excellence in operational service standards and customer satisfaction Excellent interpersonal, communication, and organisational skills Resilience and ability to perform under pressure in a live event environment Ability to manage multiple workloads and shifting priorities Self-motivated and able to work on own initiative when deputising for the VSD

What we offer:


Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.

Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.

Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.

The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.

Money Insights and financial benefits via the Salary Finance Platform.

Save for your future by becoming a member of the Sodexo Retirement Plan

A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo

Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.

Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.

Flexible and dynamic work environment

Competitive compensation

Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.


Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.


About Sodexo


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.


We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.


Sodexo Disability, Ability network, So Together, Generations and Origins.


We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.


Click here to read more about what we do to promote an inclusive culture. The rewards and Benefits guide is attached