Job Description

About the role:

Are you an experienced operations leader with a background in building services engineering? We are seeking a dynamic Head of Operations to oversee daily activities across our mechanical and electrical reactive maintenance teams. You'll drive performance against KPIs, SLAs, and budget targets, support mobilisation and resourcing for new sites, and work closely with Contract Managers and Supervisors to ensure health & safety and compliance.

Key responsibilities:

Oversee daily operations across mechanical and electrical reactive maintenance teams Drive performance against KPIs, SLAs, and budget targets Support mobilisation, staffing, and resourcing across new sites Ensure H&S and compliance in collaboration with Contract Managers and Supervisors Lead client meetings and build strong working relationships Report on operational performance and continuous improvement initiatives Drive revenue growth by acquiring new customers and expanding existing client relationships.

Skills & Certifications:

Commercial gas qualifications IOSH / NEBOSH certification Project or contract mobilisation experience Background in building services engineering

Preferred experience & background:

Proven experience in operations management within a technical or engineering environment Strong leadership and team development capabilities Excellent communication and client facing skills Strategic thinker with a track record of delivering growth and operational improvements Familiarity with CRM systems (e.g., Big Change) and reactive job procedures Experience managing M&E maintenance contracts Understanding of mechanical systems and reactive workflows Commercially astute with budgeting and forecasting skills Ability to price repairs, projects, and plant rooms from photographs, engineer reports, and tenders

Site specific requirements:

SSSTS / SMSTS DBS Drivers Licence

Company benefits:

Company vehicle

25 days' holiday + bank holidays

Performance based bonus incentives

Private healthcare

Pension

Recruitment process

Initial Teams call Face to face meeting Final stage face to face interview

Recruitment timeline

Advertise: 14/11/25 Interviews: 1 week Second interview: W/C 24/11/2025 Potential offer: End of November
Job Types: Full-time, Permanent

Pay: Up to 70,000.00 per year

Work Location: Hybrid remote in Hemel Hempstead HP2 7DA